Customer Service Representative (Insurance)

Waterloo - Canada

Monthly Salary: $ 27 - 28

Experience Required: 2years

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative (Insurance)

Multiple openings available in the insurance industry17 positions requestedfor individuals skilled in client service and call centre environments. This hybrid role supports group benefits inquiries using tools like AWS and PEGA. Enjoy weekday shifts hands-on problem-solving and a dynamic office setting in Waterloo.

What is in it for you:

Hourly salary of $27/h-$28/h based on experience.

6-month contract.

Full-time position: 37.50 hours per week.

Weekday shifts vary within the hours of 8:00 AM to 8:00 PM ()

Hybrid work: on-site Wednesdays and Thursdays. Work from home: Monday Tuesday & Friday.

Location: Waterloo Ontario.

Responsibilities:

Handle inbound calls related to Group Benefits coverage and claims (Health Dental Life Disability).

Probe to understand the purpose of each call and confidently guide clients to a resolution.

Highlight and educate clients about relevant campaigns or offers on their benefits plans.

Use multiple technologies such as AWS (Amazon Connect) PEGA (CRM Tool) and internal systems to access plan details.

Demonstrate professionalism and clarity while resolving inquiries from both clients and advisors.

Support internal and external stakeholders with timely accurate service.

Balance productivity quality and empathy while navigating fast-paced interactions.

What you will need to succeed:

High school diploma required; post-secondary education is considered an asset.

2 years of experience in a client-service role (e.g. call centre retail financial services or hospitality).

Strong verbal and written communication skills.

Proven ability to ask probing questions and actively listen.

Skilled in navigating multiple systems and multitasking in real-time.

Demonstrated resourcefulness and sound problem-solving abilities.

Familiarity with the insurance industry is an asset but not mandatory.

Comfortable working in a hybrid setting with weekday office attendance twice weekly.

Security Clearance: Enhanced Reliability Clearance (ERC) required / willing to obtain.

Why Recruit Action

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

#SLFJP

Required Skills:

customer service call center

Required Education:

Post-secondary education (an asset)

Customer Service Representative (Insurance) Multiple openings available in the insurance industry17 positions requestedfor individuals skilled in client service and call centre environments. This hybrid role supports group benefits inquiries using tools like AWS and PEGA. Enjoy weekday shifts hands-...