German Speaking Logistics & Delivery Advisor

We are seeking a problem-solving and customer-centric German Speaking Logistics & Delivery Advisor to join a premier international customer experience provider in Sofia Bulgaria. Supporting a global logistics project you will act as the core touchpoint for customers tracking shipments resolving transit exceptions and managing delivery escalations. This role balances service excellence with efficient cross-functional coordination to ensure an optimal post-purchase experience.

• City: Sofia
• Country: Bulgaria
• Work Mode: Hybrid (Structured as full-time remote work from home within Bulgaria with a requirement to work one week per month on-site at the modern Sofia office infrastructure).

• Deliver high-quality omni-channel customer support via phone email and chat addressing inquiries regarding active delayed or missing shipments.
• Assist users with technical package tracking updates address modifications and general delivery scheduling logistics.
• Investigate track down and resolve complex fulfillment bottlenecks (such as lost damaged or returned packages) by coordinating with regional vendors and local business partners.
• Maintain complete and accurate administrative summaries of all client cases and resolutions within tracking databases.
• Consistently meet or exceed internal performance indicators (KPIs) while maintaining high standards of data accuracy and service quality.

• Language Proficiency: Native or fluent German (C1/C2 level) paired with a good command of English (B2 level or higher).
• Education: Minimum of a High School diploma or equivalent.
• Technical Skills: Sound digital literacy including solid familiarity with MS Office Google Workspace and standard ticket-routing software.
• Core Competencies: Strong multi-tasking abilities sharp problem-solving instincts exceptional organizational skills and a clear empathetic customer-first mindset.
• Experience (Advantage): Prior experience within a customer support environment is required; hands-on experience handling specialized logistics e-commerce or delivery-related support channels is highly desirable.

• Schedule: Full-time hours operating on rotational shifts.
• Operational Window: Monday to Saturday between 08:00 and 21:00.

• Salary Range: Gross base per month.
• Allowances: Monthly food allowance vouchers included.
• Health Coverage: Premium private health insurance plan provided from day one.
• Onboarding: Comprehensive initial technical training program fully covered and paid by the company.
• Perks: Active access to corporate wellbeing programs internal skills workshops stable career development mapping and an active employee referral incentive scheme.

• Travel Coordination: Coordinated airport pickup upon arrival and inbound flight/travel reimbursement up to 300 BGN (disbursed alongside your first monthly salary).
• Temporary Housing: 21 days of fully covered hotel accommodation in Sofia to ensure a smooth transition.
• Housing Search: Dedicated operational assistance from internal real estate specialists to help find and secure a permanent apartment.
• Relocation Bonus: A financial relocation bonus of distributed seamlessly across two separate monthly installments.