Customer Support Advisor German-speaking

Key Information

• Work Model: On-site initially with hybrid options available after 4 months based on KPIperformance (2 days remote 3 days office-based).
• Schedule: Rotating shifts Monday to Sunday.
• Working Hours: 8-hour 6-hour and 4-hour shift options between 09:00 and 22:00.
• Gross Salary: Base Salary: 1636.14 gross/month
• Relocation: Relocation support provided including 2 weeks Airbnb and up to 255 forflight ticket expenses (paid with the first salary).

About the Location

Sofia Bulgaria offers an excellent quality of life in one of Europes most affordable anddynamic capitals. It provides a balance between career growth affordability and lifestyle witha vibrant international community modern amenities excellent public transportation andproximity to nature like Vitosha Mountain. Its also a growing hub for technology businessservices and multilingual professionals.

About the Position

Join a leading customer support team in Sofia Bulgaria as a German-Speaking CustomerSupport Advisor. You will provide outstanding service to customers of a prestigious Swisstelecommunications company handling inquiries and identifying sales opportunities.

Additional Information

• 1000 Signing Bonus (500 after training / 500 after 6 months)
• Billing Skills Bonus: 102.25 gross
• Unlimited Sales Bonus: Top performers earn more than 1000/month.
• Monthly meal vouchers
• Private health insurance
• Fully covered Multisport card
• Structured onboarding and continuous learning
• Long-term career development opportunities
• Comprehensive 5-week paid training program
• Opportunity for internal promotion into roles such as Team Leader Trainer Sales
• Coach or Subject Matter Expert (SME).

Requirements

Proficiency in German (speaking reading and writing)

Responsibilities

• Provide customer support via inbound calls
• Analyze and resolve customer inquiries
• Provide information on administrative and technical topics (products billing etc.)
• Perform updates in internal systems
• Escalate issues or calls to other departments when necessary
• Identify sales opportunities and maximize customer satisfaction

About Cross Border Talents

Cross Border Talents is a fully remote global recruitment agency connecting exceptional talent with meaningful opportunities worldwide. With over 300 recruiters across 50 countries we specialize in permanent placements for high-impact roles in engineering ICT AI IT digital and multilingual customer support. For more than a decade we have empowered recruiters to thrive remotely building human-centered purpose-driven partnerships rooted in trust empathy and results. Awarded three European Commission SME Instrument Seals of Excellence we place over 3000 candidates each quarter with clients across all continents delivering customized high- quality recruitment solutions while championing cross-border careers and diversity in the global workforce.