Portuguese-Speaking Customer Success Specialist

CloserHire is partnering with a global technology services provider to recruit a Portuguese-speaking Customer Success this role you will support a major social media hiring platform with their customer success programs ensuring clients are highly satisfied and getting effective performance and ROI.

Language required: Portuguese

Highlights:

• Relocation support included
• Extra bonus/commission on top of base salary (EUR)
• Hybrid position

Responsibilities:

• Provide quality assurance through checking all client product integrations are completed Responsible for driving implementation setup progress for net-new
• Hiring Enterprise Program (HEP) customers
• Deliver customer value through ensuring our customers are successful with the client
• Hiring program in terms of adoption usage and engagement
• Maintain a deep understanding of client products to effectively guide customers on best practices
• Track client customer lifecycle milestones including onboarding and achieve goals related to customer license activation and user engagement on the client
• Hiring platform
• Track and record customer activity in a timely manner in systems of record (e.g. CRM system)
• Help triage troubleshooting tickets

Qualifications:

• Fluent Portuguese and English (C1)
• Experience in BPO/client support functions
• Customer Success Learning & Development Talent Acquisition or Agency Recruitment Product Adoption Change Management Account Management
• Customer
• Training Business Transformation Project Management
• Expert knowledge of MS Office (Outlook Word PowerPoint and Excel)
• Excellent communication collaboration organizational and project management skills
• Ability to interact comfortably with both clients and internal departments
• Ability to effectively manage time prioritize tasks and work within deadlines with little supervision
• Ability to work on queues/cases/tickets out of CRM platforms The ability to build trust quickly and develop strong relationships