French Speaking Player Support Agent NO CALLS

French Speaking Player Support Agent

Job Overview

We are seeking a passionate French Speaking Player Support Agent to join a global leader in the Customer Experience (CX) industry in Sofia will collaborate with a dedicated team of gamers to deliver an authentic player-to-player support experience handling inquiries entirely via written channels.

Location

• City: Sofia
• Country: Bulgaria

Your Role & Responsibilities

• Help players resolve account billing or technical issues exclusively via tickets and chat (Email Only).
• Deliver an exceptional player experience by utilizing a tailored case-by-case and player-oriented approach.
• Identify and log trending issues in-game bugs or service disruptions reported by the community and escalate them to the appropriate technical teams.
• Collaborate with an enthusiastic team of gamers to maintain a community-focused support environment.

Your Qualifications

• Language Proficiency: Fluency in French alongside a good command of English.
• Player Empathy: Strong player empathy and the unique ability to understand a gamers perspective when troubleshooting their issues.
• Industry Knowledge: A solid understanding of how Player Support/Customer Care functions.
• Gaming Background (Advantage): Active gaming experience is highly valued; if you play games and understand player culture community dynamics and the gaming mindset it will be considered a major asset.
• Core Attributes: A strong desire to help others and actively contribute to the overall success of the support team.

Salary Bonuses & Benefits

• Base Salary: 1435 Gross per month.
• Additional Allowances: Food allowance and comprehensive Private Health Insurance.
• Training: Fully paid professional onboarding and training.
• Career Growth: Stable employment with clear career development tracks within a leading multinational company.

Relocation Package (For candidates relocating from outside of Bulgaria)

• Airport pickup upon arrival.
• Flight reimbursement of up to 300 BGN (paid out with your first salary).
• 21 days of free hotel accommodation in Sofia.
• Dedicated company assistance with finding permanent rental accommodation.
• 1500 Relocation Bonus (paid out in 2 installments).