Applications Scientist Bioinformatics

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Integrated DNA Technologies (IDT) one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Our team at Integrated DNA Technologies (IDT) is united by a commitment to collaboration and scientific excellence building on a strong foundation of innovation expertise and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer infectious disease rare genetic disorders and more. At IDT youll be part of a culture rooted in continuous learning and improvementwhere your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier brighter future for all.

Learn about the Danaher Business System which makes everything possible.

The Applications Scientist Bioinformatics role is responsible for aiding customers next generation sequencing (NGS) analyses and delivering pre and postsales technical bioinformatic support for IDTs NGS products.

This position reports to the Manager Scientific Applications Support - NGS and is part of Scientific Applications Support department and will be fully remote.

In this role you will have the opportunity to:

• Communicate with and support customers to provide pre- and post-sales technical support for a growing genomics-focused product offering and associated bioinformatics analysis platform. Maintain this knowledge in IDTs growing database of technical information.
• Answer or triage customer inquiries or software troubleshooting requests received by email promptly. Document all incoming and outgoing customer interactions in IDTs Customer Relationship Management (CRM) database.
• Support the complaint triage and investigation process and assist with complaint resolution by determining the cause of the problem selecting and explaining the best solution to solve the problem and expediting resolution to the customers satisfaction.
• Provide technical expertise for customers (internal and external) regarding IDTs NGS products workflows applications and analysis. Escalate product questions customer issues or technical inquiries as needed.
• Be able to communicate complex concepts and engage in highly technical conversations while building and maintaining relationships with customers.

The essential requirements of the job include:

• Bachelors or Masters degree in Bioinformatics Computational Biology or related field. PhD is a plus.
• At least 3 years of experience in processing and analyzing NGS datasets
• Previous experience working in a customer-facing role
• Fluency in English (written and spoken). Fluency in French or German (written and spoken) is a plus.

It would be a plus if you also possess previous experience in:

• Basic script writing experience (Python preferred)
• Hands-on experience with NGS library preparations and sequencing analysis
• Familiarity with Archer and/or IDT NGS product offerings

At IDT we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

For more information visit .