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Head, Sales Operations
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
4-5years
Experience Required:
Posted:
13 August 2026 (Yesterday)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Lead and manage all BPO sales operations to achieve client revenue productivity and profitability targets.
Develop and implement sales strategies operational plans and performance improvement initiatives.
Develop and implement sales strategies operational plans and performance improvement initiatives.
Monitor sales performance analyze key metrics and drive continuous operational improvements.
Build and maintain strong client relationships ensuring excellent service delivery and SLA
compliance.
Lead coach and develop Operations Managers Team Leaders and support teams to drive high
performance.
Oversee workforce planning resource allocation and operational efficiency across all sales
campaigns.
Ensure compliance with client requirements quality standards company policies and regulatory
guidelines.
Collaborate with Quality Assurance Learning & Development HR and Workforce Management to
improve sales capability and operational performance.
Manage operational budgets optimize costs and improve campaign profitability.
Identify business growth opportunities within existing accounts and support the onboarding of new
sales campaigns.
Prepare and present operational performance reports forecasts and business insights to senior management and clients.
Requirements
Bachelors degree in Business Marketing Management or related field.
3-5 years experience in field sales or direct sales management preferably in telecommunications
ISP or fibre broadband sales.
Proven experience in managing field sales teams and achieving / exceeding sales targets.
Strong understanding of fibre broadband products and customer journey processes is an advantage.
Excellent planning analytical and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple territories.
Proficiency in Microsoft Office and sales reporting tools (CRM Excel etc.).
Willingness to travel extensively and work on the field as required
Required Skills:
Proven experience in managing field sales teams and achieving / exceeding sales targets Strong understanding of fibre broadband products and customer journey processes is an advantage 3-5 years experience in field sales or direct sales management preferably in telecommunications ISP or fibre broadband sales.
Required Education:
Bachelors degree in Business Marketing Management or related field.
