Job Expectations

Build your career and Australias future.

Not many people can say they are working on building Australias future. With us youll be doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.

A fantastic opportunity has presented itself for a Workflow Delivery Specialist - Network reporting to Senior Manager Network Performance Delivery.

A bit about your role

As a Workflow Delivery Specialist Network you will play a vital role in connecting people systems and outcomes to ensure the smooth and effective delivery of network programs. You will thoroughly assess triage and prioritise incoming demand across COAT and FTTx programs guiding each request toward the right pathway partner or skilled workforce to enable timely and high-quality delivery.

Working closely with internal teams and service delivery partners you will help shape efficient work packages and monitor progress across the end-to-end lifecycle bringing clarity to complexity and proactively addressing risks before they impact customers. You will troubleshoot and resolve network and service performance issues ensuring alignment with service level expectations and Wholesale Broadband Agreement obligations while maintaining a strong focus on safety quality and customer experience.

Your contribution will extend beyond coordination as you draw on data-driven insights to support informed decision-making and continuous improvement across programs. By nurturing collaborative relationships and fostering a supportive delivery culture you will help create an environment where partners feel genuinely connected to nbns purpose and values and where outcomes are achieved together with care and accountability.

A bit about you

You are a collaborative and thoughtful professional who brings a strong understanding of network operations scheduling and delivery within a field or construction environment. With your natural ability to connect with others you build trusted relationships across diverse teams and partners creating alignment and shared momentum even in complex or fast-paced situations.

You are confident in your ability to problem-solve and make considered decisions balancing operational priorities with customer outcomes and commercial obligations. Your approach is organised and proactive allowing you to anticipate risks communicate openly and guide work through to completion with quality clarity and care.

With your curiosity and commitment to continuous improvement you are comfortable working with data to uncover insights and strengthen performance outcomes. You take pride in contributing to a respectful and inclusive team culture where ideas are welcomed support is shared and success is celebrated collectively.

Life at nbn

To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Platinum Employer and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.

Where to from here

If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a 24 month Fixed Term opportunity and applications will close at midnight on Friday 5th June 2026

To be eligible for this role you must have full working rights in Australia.

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