Venue Manager

About Us

Bubba Gump Shrimp Co. part of HBH Group is coming to Australia for the first time. Known worldwide and inspired by Forrest Gump the brand delivers a fun high-energy dining experience with bold seafood flavours and southern-style Group creates vibrant venues where people connect celebrate and enjoy memorable experiences and were looking for passionate people to help bring this iconic concept to life.

The Role

Reporting to the Group General Manager you will oversee all aspects of venue operations leading large teams across FOH BOH bar and entertainment to deliver seamless high-volume service and an immersive guest is a hands-on leadership role in a fast-paced high-profile environment.

Key Responsibilities
Operations & Service

• Oversee daily operations across all departments
• Ensure smooth high-volume service during peak periods and events
• Maintain venue readiness procedures and compliance

Leadership & Team

• Recruit train and lead a large diverse team
• Manage rostering performance and team development
• Lead from the floor during busy service

Guest Experience & Brand

• Deliver a consistent immersive themed experience
• Manage VIPs media and high-profile guests
• Resolve issues quickly while protecting brand reputation

Financial Performance

• Manage budgets P&L labour and cost controls
• Drive revenue through events promotions and upselling
• Monitor KPIs including sales turnover and guest satisfaction

Events & Entertainment

• Coordinate themed events and entertainment
• Work with performers and production teams to deliver seamless experiences

Stock Safety & Compliance

• Oversee inventory ordering and supplier relationships
• Maintain food safety licensing and venue compliance
• Manage incidents and ensure safe operations

About You

• Proven leadership in high-volume fast-paced venues
• Experience managing large teams (40 staff)
• Strong operational financial and organisational skills
• Confident communicator with a hands-on leadership style
• Passion for hospitality and delivering exceptional guest experiences
• Ability to perform under pressure in a dynamic environment

Requirements

• Minimum 5 years restaurant/venue management experience
• Strong background in high-volume full table service
• Current RSA & RMLV
• Solid financial acumen (P&L labour stock control)
• Pre-opening experience highly regarded

Highly Desirable

• Experience in themed or entertainment-driven venues
• Events launches or media experience
• First Aid / Training qualifications
• Hospitality or Hotel Management diploma

What We Offer

• Opportunity to lead in a high-profile global brand launch
• Strong career growth within a growing hospitality group
• Competitive salary staff perks and discounts
• Fun energetic and supportive team culture
• Team events benefits and salary sacrifice options

If this sounds like you please submit your CV and cover letter outlining your enquiries: