Systems Engineer

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

Mon-Fri 38 hours per week onsite in our Brisbane office.

Systems Engineer provides technical support to clients including remedial maintenance support on infrastructure LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.

Other key responsibilities include but may not be limited to following:

• Provide remote and onsite technical support for client environments
• Diagnose troubleshoot repair and upgrade hardware and network systems
• Maintain system performance reliability and security
• Work with clients to understand requirements and recommend solutions
• Support project delivery through design documentation and technology selection
• Monitor systems manage incidents and meet SLA requirements
• Act as escalation support and assist junior team members
• Liaise with vendors when needed
• Maintain accurate documentation logs and technical procedures
• Continuously improve and automate processes
• Stay updated on technologies through training and self-development
• Handle administrative tasks (time tracking reporting) and participate in on-call duties

Who we are looking for

Successful candidate must possess:

• Must have 7 years of systems engineering experience
• Strong experience in network configuration and management (TCP/IP DNS DHCP Load Balancing)
• Extensive experience Cloud Platforms (Azure AWS GCP)
• Extensive experience with Virtualization Technologies (VMware Hyper-V)
• Strong Security: Firewalls VPNs Identity Management
• Strong Scripting and Automation (PowerShell python)
• Extensive experience with Operating Systems (Linux Windows Server)
• Demonstrated Problem-Solving and Critical Thinking
• Effective Communication customer-focused mindset and great attention to detail
• Time management adaptability and flexibility
• Collaboration and Teamwork
• Bachelors degree in computer science Engineering or related field
• Experience working within ITIL frameworks or ITIL-based service environments; certification or advanced expertise is a plus.

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industrys latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program
• Referral bonus

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