Sr Project Program Manager
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Job Summary
Your role at Dynatrace
Your role at Dynatrace
Were looking for an experienced Senior Project Manager to lead the delivery of Dynatrace professional services across Federal Government and Public Sector customers.
In this role youll partner with customers delivery teams and senior stakeholders to successfully deliver complex technology initiatives within secure and highly regulated environments. Youll be responsible for guiding projects from planning through to completion ensuring outcomes are delivered on time within scope and aligned to customer expectations.
Youll act as the primary delivery contact for customers bringing clarity to project execution managing risks and dependencies and fostering strong stakeholder relationships. Working closely with Account Executives Services Leadership Program Managers and Customer Success teams youll help customers realise value from their Dynatrace investment while identifying opportunities for continued growth and success.
This is an opportunity to work with some of Australias most significant government organisations while contributing to the delivery of innovative observability and software intelligence solutions.
What youll do
Project Delivery & Leadership
- Lead the delivery of customer projects throughout the full project lifecycle from initiation through to successful completion.
- Develop and maintain project plans schedules milestones and delivery roadmaps.
- Coordinate multidisciplinary teams to ensure successful execution of project outcomes.
- Manage project scope timelines budgets risks issues and dependencies.
- Ensure project deliverables meet agreed quality standards and customer expectations.
Stakeholder Engagement
- Build trusted relationships with customer stakeholders project teams and executive sponsors.
- Facilitate project governance forums status meetings and steering committee updates.
- Communicate project progress achievements risks and mitigation plans to a range of technical and non-technical audiences.
- Support executive reporting and engagement activities alongside Program Managers and Services Leadership.
Governance & Operational Excellence
- Maintain project documentation reporting and governance artefacts.
- Drive effective risk issue change and escalation management processes.
- Promote consistent project delivery practices methodologies and tools.
- Monitor project performance and proactively address challenges to maintain delivery success.
Collaboration & Customer Success
- Partner with Dynatrace technical teams consultants and customer-facing functions to ensure successful delivery outcomes.
- Support continuous improvement initiatives and contribute to delivery best practices.
- Share customer feedback and insights to help drive ongoing customer success and growth opportunities.
What will help you succeed
What will help you succeed
Required Experience
- Proven experience managing customer-facing technology software or digital transformation projects.
- Experience delivering projects within enterprise SaaS cloud or IT environments.
- Strong project planning stakeholder management and delivery leadership skills.
- Demonstrated ability to manage multiple priorities in fast-paced and evolving environments.
- Excellent communication skills with the ability to engage confidently across technical teams business stakeholders and executives.
- Strong analytical problem-solving and risk management capabilities.
- Experience working within structured project governance frameworks and methodologies including Agile Waterfall or hybrid approaches.
- Proficiency with project management tools such as Jira Microsoft Project Smartsheet or similar platforms.
- A collaborative and customer-focused approach with a commitment to delivering quality outcomes.
Preferred Experience
- Experience delivering projects within Australian Federal Government or other highly regulated environments.
- Project Management certification (PMP PRINCE2 or equivalent).
- Agile certification (Scrum Kanban SAFe or similar).
- ITIL certification.
- Knowledge of observability application performance monitoring cloud operations or related technology domains.
- Familiarity with Dynatrace or similar enterprise software platforms.
Security Requirements
- NV1 Security Clearance is highly regarded candidates who are eligible and willing to obtain an NV1 Security Clearance are encouraged to apply.
Why you will love being a Dynatracer
Why Dynatrace
At Dynatrace youll work alongside talented people who are passionate about innovation customer success and continuous learning. We celebrate diverse perspectives and are committed to creating an inclusive workplace where everyone feels valued supported and empowered to do their best work.
We welcome applications from people of all backgrounds experiences and identities. If youre excited about the role but dont meet every requirement we encourage you to apply.
Travel
- Occasional travel may be required (up to 25%).
Compensation and Rewards
Required Experience:
Manager
About Company
Innovate faster, operate more efficiently, and drive better business outcomes with observability, AI, automation, and application security in one platform.
