Software Integration Team Lead, ANZ
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Job Summary
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
As our Software Integration Team Lead you will play a key role in designing implementing and supporting software and IT solutions within complex hospital enterprise environments. As a senior technical expert you will lead the integration of STERIS information management and operating room technologiesincluding RealView SAFE ReadyTracker Clarity video conferencing and streaming solutionshelping healthcare customers achieve seamless and reliable system performance.
You will work closely with hospital IT teams to configure deploy monitor and support software solutions across both Windows and Linux environments ensuring successful integration with existing infrastructure cybersecurity requirements and clinical workflows. Leveraging your expertise in healthcare IT you will troubleshoot complex technical issues provide Tier 2 support and guide customers through best practices for system implementation and optimization.
In this role you will also develop scripts and automation tools to improve implementation efficiency and enhance the customer experience. You will collaborate on product testing evaluate new features document technical solutions and provide training and guidance to users when needed. Your knowledge of EMR systems HL7 PACS VNA OR Integration platforms and healthcare compliance requirements will be critical in delivering innovative and effective solutions that support better patient care.
- Integrates the most advanced software and IT solutions for hospital enterprise network environments.
- Configures installs monitors and supports multiple Customer facilities that are using STERIS Enterprise Software products.
- Writes and modifies software scripts and other code to enable deployment of enterprise-wide software products.
- Deploys and consults on IT security (CyberSecurity) standards in development and deployment at facilities
- Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA EMRs HL7 PACS and VNAs.
- Resolves Tier 2 (Advanced) support and IT issues.
- Manages full software integration projects with Customer internal and external partners.
- Directs onsite training for technical and clinical staff members.
- Develops and maintains software implementation and support documentation.
- Tests and evaluates new STERIS software and features.
- Consults with Customers on selection of hardware and software products.
- Provide first line and advanced application support via phone and e-mail including troubleshooting support issues and assisting customers
- Working directly with Customers and internal team members collects analyzes and summarizes software bugs development issues and service issues.
- Mentor and train Software Integration Specialists.
- Work closely with hospital IT to set up and support VPN connections
- Work closely with hospital IT to set up and support hospital video conference and streaming deployments
- Proactively become an expert user of the STERIS information management products so that he/she can provide excellent support to customers
- Improve operations by conducting systems analysis; recommending changes in policies and procedures.
- Assemble install and configure computers networks and indoor location systems in hospitals if required.
- Bachelors degree in Information Systems Computer Science Software Engineering IT or related field.
- Experience in technical support systems administration or complex AV/IT solutions.
- Strong networking knowledge (TCP/IP packet analysis); CCNA CCENT or Network preferred.
- Experience supporting Windows and Linux server environments.
- Hands-on experience with computer hardware software network and peripheral device configuration.
- Proficiency in troubleshooting systems support and customer-facing technical support.
- Knowledge of IP-based video conferencing streaming technologies and IT deployments.
- Experience with SQL databases cybersecurity and web technologies.
- Healthcare IT experience including EMR medical imaging operating room workflows and regulatory compliance (HIPAA/TGA) is highly desirable.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Customer-focused proactive problem solver with excellent interpersonal skills.
- Project management experience and healthcare industry knowledge are advantageous.
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This position requires knowledge of English due to the nature of the duties involved including regular communications outside the province of Quebec training email communications and frequent meetings and interactions with English- only employees. The employer has taken all reasonable steps to avoid imposing this language requirement in accordance with the Charter of the French Language.
STERIS strives to be an Equal Opportunity Employer.
Required Experience:
Manager
About Company
STERIS is a leading provider of infection prevention and other procedural products and services. Learn more here.
