Service Repairs Manager

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We are looking for an experienced Service Repairs Manager to join our team in Melbourne Victoria.

This permanent role reports to the Service Sales & Operations (VIC & TAS) and is responsible for leading a field-based Service Repairs team across the Victorian portfolio.

This is a hands-on leadership role that combines service repairs management with end-to-end project delivery including Upgrade and Modernization work.

You will oversee work from planning through to execution ensuring safe efficient and high-quality outcomes for customers while driving business performance.

• Permanent full-time role

• Melbourne-based position

• Competitive salary package including car allowance and incentives

• Lead and manage the Service Repairs team overseeing both day-to-day repair activity and project delivery

• Deliver repair and upgrade works as an integrated function including planning execution and completion of projects

• Manage project scope schedules budgets procurement labour and subcontractors to achieve operational and financial targets

• Drive team and individual KPIs including sales margins labour hours and productivity

• Provide coaching mentoring and development to field employees to improve performance and capability

• Ensure safety compliance and promote a strong safety culture across all activities

• Partner with Sales teams to support estimating customer engagement and growth opportunities

• Oversee quality through inspections audits testing and commissioning ensuring adherence to standards and customer requirements

• Ensure compliance with company policies contractual obligations and legislative requirements

• Build strong relationships with internal teams customers consultants and suppliers

• Support operational needs such as duty supervisor roster and peak workload management.

• Minimum 5 years experience leading teams within a construction service or trades environment

• Have an Electrical/Mechanical license or trade qualification (desirable) with a Trade background (lift industry experience highly regarded)

• Proven experience delivering projects end-to-end including planning budgeting scheduling and execution

• Strong leadership capability with the ability to coach develop and motivate teams

• Sound commercial and financial acumen with a track record of achieving business targets

• Excellent communication and stakeholder management skills

• Strong technical and IT skills including reporting and mobile systems

• Relevant certifications such as Front Line Leadership or project management qualification (desirable)

• Current drivers licence and full Australian working rights

• Lead a high-performing team while delivering meaningful repair and upgrade projects

• Work in a diverse role combining leadership technical expertise and project delivery

• Opportunity to influence safety performance and continuous improvement

• Supportive culture built on accountability teamwork and results

Apply Today and Help Us Build Whats Next

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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