Senior Trust and Safety Operations Analyst

If you are interested in this position please apply on Twitchs Career site Us:

Twitch is the worlds biggest live streaming service with global communities built around gaming entertainment music sports cooking and more. It is where thousands of communities come together for whatever every day.
Were about community inside and out. Youll find coworkers who are eager to team up collaborate and smash (or elegantly solve) problems together. Were on a quest to empower live communities so if this sounds good to you see what were up to on LinkedInandX and discover the projects were solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interview process.

About the Role

Twitch is looking for a passionate high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world youll be an essential element of Trust and Safetys efforts to foster a thriving creative Twitch.



We look for effective written and verbal communication skills professionalism initiative and sound decision-making in all Trust & Safety candidates.



You can work in Sydney Australia.

You Will

- Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively
- Prioritize swift action on sensitive community issues including child safety terrorism and violent extremism and off service behaviors
- Review and respond to internal and external escalations
- Participate in shift rotation for some weekends and holidays
- Maintain expert understanding of Twitchs policies site features and internal documentation
Contribute your insight and skills to the Trust & Safety team to support Twitchs global community
- Actively identify areas for improvement using a data-driven approach to understand and mitigate risk
- Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows
- Lead projects and broader organizational efforts to improve our operating model conduct more effective investigations and understand the evolving risk landscape


Perks
- Corporate Health Insurance & Life Insurance or Private Medical Insurance
- Dental Vision & Life Insurance
- Superannuation or Pension Plan
-Maternity & Parental Leave
- Paid Time Off & Holidays
- Commuter Benefits (only for the on-site employees)
- Amazon Employee Discount

- 4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- 4 years experience in Trust & Safety Risk Operations Investigations Fraud Prevention Content Moderation Escalations and Crisis Management or a related field
- Experience investigating complex user content or platform safety issues and making risk-based decisions in ambiguous situations
- Familiarity with SQL data analysis tools or AI-assisted workflows used to identify trends investigate risk and improve operational efficiency
- Ability to analyze large datasets identify patterns and translate findings into actionable recommendations
- Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations
- Experience working with cross functional partners including Policy Legal and Engineering teams

- Familiarity with Twitch as a creator
- Previous employment at a games industry or live streaming platform company

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