Senior Solutions Engineer

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice so teams can spend less time firefighting and more time building.

Trusted by 200000 organizations Sentry is todays application monitoring standard and our team is building its AI-native future.

About the role:

This is a founding Solutions Engineer role in a strategic region with a primary focus on post-sales technical partnership and long-term customer success. Youll be the first dedicated technical resource on the ground helping define our regional post-sales engagement model and building Sentrys presence from the ground up.
You wont be starting from scratch. The region already includes high-impact globally recognized customers such as Canva Coles Supermarkets Air New Zealand and providing a strong foundation and immediate opportunities to deepen adoption drive standardization and support complex large-scale implementations. Youll work closely with engineering leaders and platform teams at these companies acting as a trusted technical advisor and ensuring Sentry is successfully embedded into their development workflows and platforms.
This role requires a high degree of autonomy ownership and technical leadership. Youll partner closely with customers to guide architecture decisions troubleshoot complex implementations and translate real-world usage into actionable product feedback. Internally youll collaborate with Product Support and Engineering to advocate for customer needs and improve how we deliver and scale post-sales technical engagement. As the region grows this role offers a clear path to shapingand eventually scalingthe regional solutions engineering function.

In this role you will

• Understand customers pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.

• Develop best practices educational offerings and content around error and performance management open-source or the Sentry product (ex: how-to articles and/or videos on specific functionality of the product).

• Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices

• Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.

• Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentrys product roadmap with improving time to value-delivered.

Youll love this job if you

• Enjoy talking about technology and interfacing with engineers and engineering leaders.

• Appreciate working in a dynamic environment on a variety of projects with customers from lots of different industries.

• Love flexing your creative brain by developing solutions resources and content from scratch (scripts code samples demos sales-consumable collateral/documents etc.).

• Have a fast-paced results-driven mindset.

• Love developer tools open-source and/or all things software development life cycle!

Qualifications

• 5 years as a Solutions Engineer (preferred) Implementation Consultant Support Engineer or Software Developer with experience leading projects and/or working with customers.

• Hands-on experience working with programming languages and frameworks including JavaScript Python Java Ruby React React Native Mobile Native (iOS and/or Android) etc.

• Possess excellent communication and presentation skills.

• Problem solver knowledgable and can-doer

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs or (b) seek employment with Sentry. We strive to build a diverse team with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone everywhere should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

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Required Experience:

Senior IC