Key Responsibilities

• Plan schedule and adjust daily work activities for a team of field-based metering technicians
• Allocate jobs efficiently based on geographic location priority skill set and resource availability
• Monitor work progress throughout the day and make real-time adjustments to schedules as required
• Ensure all scheduled works meet client service level agreements (SLAs) and operational targets
• Maintain accurate and up-to-date scheduling records across internal systems and client platforms
• Perform high-volume data entry and updates in Excel and relevant client systems
• Point of contact between field staff internal teams and client representatives
• Communicate schedule updates conflicts change and risks to relevant stake holders
• Generate and process invoices using SAP in line with completed work and contractual requirements
• Ensure all invoicing data is accurate validated and submitted within required time frames
• Prepare and maintain monthly forecasts based on planned versus actual completion rates
• Analyse scheduling and performance data to identify trends gaps and improvement opportunities
• Lead initiatives to streamline complex workflows driving efficiency and continuous operational improvement
• Ensure all work performed is in accordance with contractual requirements to company standards and to the satisfaction of the client
• Undertake and complete any other duties as requested by the Scheduling & Performance Manager
• Strong focus on problem solving compliance and servicing the clients expectations

Skills and Experience

• Minimum 12 months in a scheduling workforce coordination or operations support roles
• Competencies in MS Office Suite: Word & Outlook is essential.
• Strong proficiency in Microsoft Excel (data entry tracking and basic analysis)
• Experience working with enterprise systems (SAP or similar ERP systems)
• Basic technical knowledge of electrical metering work is an advantage
• Excellent organisational time management and administration skills
• High level attention to detail and proactively meet deadlines
• Familiarity with scheduling/dispatch systems or workforce management tools
• Knowledge of energy network operations is an advantage but not essential)

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries. Specialising in designing constructing and maintaining new and existing networks we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders people with disabilities LGBTQI individuals and other diverse groups. As a signatory to the Veterans Employment Commitment we also value the skills and experience of ex-ADF members and their partners strongly considering veterans who meet the key criteria for our employment opportunities.

Service Streamdoes not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

How to Apply