Program Manager, OTR ACES

Join us in transforming Australias last-mile delivery network and revolutionizing on-road operations! Are you passionate about leveraging technology to enhance delivery quality speed and cost while creating exceptional experiences for both delivery associates and customers This role offers you the opportunity to drive large-scale improvements across Amazons AU AMZL network as part of the AU OTR ACES (Amazon Customer Excellence System) team.

As a Program Manager for the AU OTR ACES team youll lead cross-functional initiatives that deploy technological solutions and establish new standards for delivery excellence. From analysing delivery process KPIs to implementing improvement mechanisms across the network youll work at the intersection of technology operations and customer experience to shape the future of last-mile delivery in Australia.

Key job responsibilities
- Manage complex cross-functional programs across the AU AMZL network to deliver technological solutions that enhance delivery quality productivity and customer experience
- Drive delivery network performance improvements by analyzing KPIs identifying trends and creating continuous improvement mechanisms across delivery stations
- Lead program life-cycles that establish standards for new tools and processes deployed throughout the AU operations network
- Partner with stakeholders across regions including North America and Europe to share best practices and adapt global solutions for Australian deployment
- Conduct cost simulations pilot programs and validation studies to support stakeholder negotiations and secure approval for process improvements and technology deployments

A day in the life
Your role involves building strong relationships and communication across regions to implement improvement initiatives and deploy new tools. Youll collaborate with Operations teams and leaders for process improvements conduct cost simulations using available data to negotiate with stakeholders and make plans for pilots that validate the effectiveness of process improvements or tool deployments.

About the team
This is an exciting and unique opportunity to join the OTR team as part of the wider AU Operations Excellence organization. This is a highly autonomous area in which an individual with a passion for on-road operations can thrive.

Our team is committed to expanding and optimizing the AMZL network across Australia by continuously improving the quality speed and cost of our on-road delivery process. We work at the forefront of technological innovation in last-mile logistics creating solutions that benefit both our delivery associates and end customers.

- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- 4 years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 4 years of industry work experience

- PMP certificate
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Masters degree
- 4 years of program management logistics operations supply chain transportation or related field experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.