Ocean Freight Customer Service Representative

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Play a vital role in enabling sustainable global supply chains with Global Forwarding Australia and New Zealand. With ongoing job security enjoy working in a stable and safe environment where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success were passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding an open and inclusive culture we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn grow and progress. And were always looking out for each others wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse challenging even unordinary projects while being supported by friendly and positive teamwork.

Toll Global Forwarding delivers cargo across our global network via road rail sea and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities we have the experience the infrastructure and the global network to get freight moving across towns across countries and across continents.

Ocean Freight Customer Service Representative

Role is open to the following states

Mascot NSW

West Meadows VIC

Eagle Farm QLD

Mawson Lakes SA

About the Role and Opportunity -

As an Ocean Freight Customer Service Representative you will support the daytoday management of ocean freight shipments providing accurate documentation timely customer updates and effective coordination across internal teams and external partners. This role is ideal for someone who is customerfocused detailoriented and looking to build experience in a fastpaced logistics environment under the guidance of experienced colleagues.

As the Ocean Freight Customer Service Representative you will:

• Act as the first point of contact for customer enquiries and provide shipment updates.

• Support ocean freight operations including shipment processing and documentation.

• Maintain accurate shipment records in CargoWise One (CW1).

• Coordinate with internal teams to meet service and delivery requirements.

• Assist with cargo pickup delivery invoicing and related administrative tasks.

• Ensure regulatory compliance escalate issues as required and collaborate to meet service standards.

Key Skills and Qualifications

• 2 years experience in ocean freight customer service or operations.

• A good understanding of air freight processes and regulations (advantageous).

• Proficiency in Microsoft Office; experience with freight systems such as CargoWise One preferred.

• Strong communication organisational and timemanagement skills.

• Ability to work effectively in a fastpaced environment and meet deadlines.

• Detailoriented customerfocused and teamoriented with a willingness to learn and develop.

Why Join Us

At Toll we connect people and products around the world. Youll be part of a global logistics network supported by experienced professionals and industry-leading systems with opportunities to grow and develop your career in freight forwarding.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit