Claims Service Officer

A key member of the Claims team responsible for supporting with claims administration including but not limited to ongoing file maintenance and general administrative tasks. 

This role is integral to the quality and service standards which ensure the functions are meeting TALs Customer and Claims requirements.

The Claims Support Officer will provide administrative support to Claims Consultants and Team Managers as well as supporting the overall claims process as well as: 
Ensure compliance with TAL policies procedures and guidelines procedures ensuring claims management is in accordance with the TAL claims philosophy 
Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
Ensure all interactions with Customers Advisers and other internal and external stakeholders adhere to TALs Customer Service Culture through the provision of high-quality accurate and compliant work
Manage calls with customers and advisers where required
Contribute towards a culture of process improvement
Contribute to department and company projects as required.
Other ad-hoc duties as required

Qualifications :

 Experience within a similar position ideally from within the financial services industry.
 Demonstrated data entry accuracy
 Commitment to ongoing development of self and others

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTQI community. 
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time