Guest Services Switchboard Operator | Full Time

What youll be doing:

• Answer all incoming calls via the switchboard in a professional and polite manner
• Provide exceptional service to our guests in every interaction by anticipating their needs responding to requests promptly efficiently and courteously
• Create genuine connections with guests by listening demonstrating care and empathy.
• Handle guest complaints in a positive manner escalating as required
• Communicate effectively with other departments such as Housekeeping Food & Beverage to assist guests in regard to room changes dining bookings etc.
• Keep other members of front office team informed on guest feedback requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

What we can offer you:

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community our team is one big family
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
• Develop invaluable skills that you can use in all walks of life customer service communication time management problem solving and resilience!
• If hospitality is your thing the career opportunities are endless as part of Australias largest hospitality employer Accor
• Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Qualifications :

What were looking for:

• An energetic team-focused and can-do attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• High level of computer literacy
• Excellent attention to detail
• The ability to work across a 7 day roster - evenings mornings and weekends

Additional Information :

Whats in it for you

• Great benefits - worldwide accommodation and food & beverage discounts from you first day Chadstone shopping centre discounts (at selected stores) free nights accommodation on your anniversary with Accor Employee Assistance Program discounted health insurance
• Live in Melbournes South-East Work close to home and avoid the CBD
• Endless learning & career development opportunities with Australias largest hospitality group Accor
• Industry-leading training and development opportunities with Accor Academy
• Be part of a dynamic hotel environment with a supportive and fun team

Apply now to begin your journey with Hotel Chadstone Melbourne MGallery we look forward to receiving your application.

Remote Work :

No

Employment Type :

Full-time