GCP AI Engineer

We are seeking a highly skilled GCP AI Engineer with experience to join a leading-edge Intelligent Contact team. This is a critical hire focused on advancing our AI development capabilities and building the next generation of intelligent automated customer interactions.

In this role you will move beyond basic scripted automation to develop high-reasoning context-aware agents that provide seamless service at an enterprise scale. You wont just be building chatbots; you will be architecting autonomous AI systems capable of understanding intent managing complex dialogue states and retrieving real-time information to solve customer problems proactively.

Qualifications :

Key Responsibilities

• Autonomous Agent Architecture: Design develop and orchestrate high-reasoning context-aware conversational agents utilizing Google Clouds advanced AI ecosystem (including Vertex AI and foundational Gemini models).
• Advanced RAG & Knowledge Retrieval: Blueprint and optimize production-ready Retrieval-Augmented Generation (RAG) architectures and integrate Knowledge Graphs to drive sophisticated hallucination-free AI reasoning.
• Complex Dialogue Management: Engineering fluid dialogue state systems capable of handling non-linear multi-turn user journeys without falling back on rigid scripted decision trees.
• Real-Time Data Integration: Implement function calling and dynamic tool-use pipelines enabling AI systems to interact securely with enterprise APIs and retrieve real-time data to solve customer inquiries proactively.
• Enterprise Scaling & MLOps: Productionize monitor and scale machine learning and LLM workflows within GCP Vertex AI ensuring high availability low latency and robust guardrails.
• Technical Leadership: Guide critical architectural decisions navigate complex enterprise integration challenges and mentor junior or mid-level team members within the conversational AI space.

Additional Information :

To be successful in this role you will bring a deep technical background in machine learning and a passion for production-ready AI. We are looking for:

• Cloud Expertise: Hands-on experience with Google Cloud Platform (GCP) is essential. You should be proficient in leveraging services such as GCP Vertex AI to build and scale models.

• Proven AI Delivery: Demonstrable experience in building and successfully deploying Intelligent Agents in a commercial or enterprise environment.

• Technical Depth: Deep expertise in RAG architectures and/or the implementation of Knowledge Graphs to drive sophisticated AI reasoning.

• Senior Engineering Mindset: Ability to guide architectural decisions solve complex integration challenges and mentor within the AI space.

Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AI-driven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

No

Employment Type :

Full-time