Customer Care Representative
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Job Summary
Job Description
VICTAULIC
Customer Care Representative
Location: Wangara WA
Employment Type: Full-Time
Department: Administration
ABOUT VICTAULIC
Victaulic headquartered in Easton Pennsylvania is the global leader in mechanical pipe joining solutions delivering advancedtechnologiesand engineering services to address complex piping challenges faced by engineers siteownersand contractors. Since 1919 our innovative solutions have improved construction productivity and reduced risks ensuring projects are completed safely on time and within budget. With over 6000 employees spanning 50 locations worldwide our teams are dedicated to delivering advanced technologies and engineeringexpertisethat address real-world challenges across a wide range of industries.
Our sustainable solutions made from high quality graded scrap steel promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today our high-quality products are used in more than 140 countries supporting some of the worlds most critical and prestigious structures.
An Industry Leaderwitha Heart as Big as Its Ambition and Innovation
At Victaulicwerecommitted to constructing a better world for and with our people.
LetsBuild a Better World Together.
Our commitment to our people is built on four pillars:
We build from within.
We stand behind our people.
We foster an environment for constant learning.
Weengineerchange for a more stable and sustainable world.
YOUR IMPACT STARTS HERE
As a Customer Care Representative you will focus on providing a consistent and high standard of customer service and create an excellent customer experience for our key distributors and client base.
WHAT YOULL BUILD & OWN
Perform all order processing and service-related activities to ensure the accurate timely and effective handling of the customers requirements.
Provide courteous and professional responses for all product and order related enquiries.
Perform quotation and order entry edit and maintenance handle all telephone and email enquiries relating to freight orders or billing issues.
Responsible to analyze and resolve customer requests enquiries or problems by utilizing established procedures.
Identify and report all instances of customer issues potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management.
Follow up on incoming / outgoing goods schedule to provide accurate and timely feedback to customers and the sales team.
Prevent and /or resolve any billing disputes ensuring improved efficiencies.
Other duties and tasks assigned by the Customer Care Supervisor.
WHAT YOU BRING
Proven experience in a similar role ideally in customer service internal sales administration bookkeeping call centre etc.
Goal-oriented reliable self-motivated and able to multi-task effectively.
Problem solver hands on flexible and willing to take initiative.
Strong coordination and follow-up skills
Willingness to be flexible within our working schedules and work occasional overtime.
Willingness to travel to our Wangara office everyday
WHAT SETS YOU APART
Strong proficiency in using Microsoft Office Word Excel and Teams and knowledge of an ERP system is highly regarded.
WHAT WE OFFER
Build A Better Career
Competitive salary package
Career development programs and internal promotion opportunities. We believe in growing talent from within.
Ongoing learning and professional development opportunities
BuildA Better Future
Employer superannuation contributions
A stable globally recognised organisation with long-term career opportunities
Build A Better You
Generous annual leave and paid public holidays
Flexible working arrangements where business needs allow
Employee Assistance Program (EAP) and wellbeing resources
Inclusive collaborative culture where people support one another and celebrate success
Build A Better World
Join a company whose products contribute to a safer moresustainablebuilt environment every day.
EQUAL EMPLOYMENT OPPORTUNITY
Victaulic is an equal opportunity employer committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates and make employment decisions based on merit qualifications and business needs.
We are committed to providing a workplace free from discrimination harassment and bullying and encourage applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disability culturally and linguistically diverse communities LGBTQIA individuals and people of all ages.
VICTAULIC STAFFING PARTNER COMMUNICATION POLICY
All staffing agencies arestrictly forbiddenfrom directly contacting any Victaulic employees except those within the Human Resources/Talent Acquisition team. All communications inquiries and candidate submissions must be routed through Victaulics Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership cancellation of the current contract and/or the imposition of a mandatory probation period before any future business can resume. Additionally non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.
LetsBuild a Better World Together.
Experience:
Unclear Seniority
