Communications Adviser

At AFCA were committed to fairness transparency and delivering better outcomes for consumers and members. Were looking for a talented Communications Adviser to join our Strategic Communications team and help bring our messaging to life across multiple channels.

As a Communications Adviser youll play a key role in creating clear engaging and accessible content that supports AFCAs strategy and connects with a diverse range of stakeholders. Working collaboratively across the organisation youll help translate complex ideas into meaningful communications that align with our brand tone and values.

This is initially a 12 month contract at AFCA.

What youll be doing

• Draft edit and publish content across channels including email intranet web newsletters presentations and scripts
• Support communication plans and campaigns aligned to strategic priorities
• Ensure messaging is consistent accessible and aligned with AFCAs tone of voice and visual identity
• Partner with subject matter experts to turn complex information into clear engaging content
• Manage feedback approvals and production timelines to ensure high-quality outputs are delivered on time
• Support reporting and measurement of communication effectiveness
• Contribute to team planning ideas continuous improvement initiatives and any other tasks as required

Qualifications :

Youre a strong communicator with an eye for detail and a passion for making information clear inclusive and engaging. You enjoy collaborating with others and thrive in a fast-paced environment.

To be successful in this role you will need:

• Tertiary qualifications in communications PR journalism or a related discipline (or equivalent experience)
• Excellent writing editing and proofreading skills across a variety of formats
• Strong interpersonal and proactive relationship-building skills
• The ability to manage competing priorities and deadlines
• Experience with digital communication tools (e.g. intranet/CMS email platforms) desirable
• A collaborative mindset and a resilient and flexible approach
• An interest in financial fairness and improving consumer outcomes is highly regarded

Additional Information :

• Silver AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Contract