Client Experience Coordinator – Construction & Handover

A Business on the Move

We help everyday Australians build long-term wealth through property.

AllianceCorp is a family-run full-service property investment consultancy helping clients build successful property portfolios with clarity and confidence.

We provide a true end-to-end service from tailored finance and location strategy through to property acquisition contracts construction settlement and ongoing portfolio support. Our focus is on removing guesswork and giving clients structure expertise and confidence at every stage of their journey.

Backed by 17 years of operation and 300 years of combined experience we combine data-driven insight with strong industry relationships to source high-quality investment opportunities across Australia opportunities most buyers would never access on their own.

We are now in a major growth phase evolving into a nationally recognised property investment brand.

Thats where you come in

About the Role

Were looking for a Client Experience Coordinator to support clients through the construction and handover stages of their property journey.

You will be the key point of contact for clients once construction begins ensuring they are kept informed supported and confident as their build progresses. Youll manage a pipeline of active construction files coordinate communication between builders brokers property managers and internal teams and ensure all milestones invoices and documentation are tracked and delivered accurately and on time.

This role is highly structured and process-driven requiring strong organisation communication and attention to detail. You will be responsible for maintaining a smooth client experience throughout construction and ensuring a seamless transition through to handover and tenancy.

This role is best suited to someone with 34 years experience in coordination client service or administrative roles who is comfortable managing multiple priorities and working within defined processes.

Key Responsibilities

Client Communication & Experience

• Act as the main point of contact for clients from construction commencement through to handover
• Conduct structured introductory calls for all clients entering construction
• Provide clear timely and proactive updates at key construction milestones
• Set expectations with clients around timelines stages and what to expect throughout the build
• Prepare and deliver handover communications to support a smooth transition into settlement

Construction Coordination

• Manage a portfolio of active construction files at various stages
• Coordinate stage invoices between builders brokers and clients
• Track construction progress and ensure CRM records are accurate and up to date
• Monitor and escalate construction delays variations and price increases where required
• Ensure key documentation is correctly stored and maintained

Handover & Post-Construction

• Coordinate preparation for handover including inspections property management onboarding and key collection
• Liaise with property managers and external stakeholders to ensure readiness for tenancy
• Support clients through final settlement and transition into the leasing phase
• Ensure all handover requirements are completed within required timeframes

What Youll Bring

• 34 years experience in a coordinator client service or administrative role
• Strong communication skills clear confident and professional across phone and email
• High attention to detail with strong organisational ability
• Ability to manage multiple files and competing deadlines
• Experience using CRM systems (Salesforce or similar preferred)
• Strong follow-through and consistency in process execution
• Comfortable working with multiple stakeholders including builders brokers and property managers
• Calm structured approach to workload and problem solving

Why Youll Love It Here

• Certified Great Place to Work
• Flexible and hybrid working arrangements
• Supportive high-performance team culture
• Employee Assistance Program (EAP) supporting wellbeing and mental health
• Direct exposure to a leading property investment business shaping wealth creation in Australia
• Strong focus on training development and internal career progression
• Monthly social and wellbeing initiatives team activities and events

Ready to Join Us

If youre looking for a role where you can step into ownership build capability and grow within a structured and fast-moving environment wed love to hear from you.

For more information please contact Lucy Whale Employee Experience Manager at