Events & Sales Coordinator

• Ensure up-to-date knowledge of rates packages and operational details of the hotel in order to be able to handle site inspections with the hotels client base. 

• Handle all incoming telephone calls and follow through using own initiative. 

• Assist in telemarketing for new clients and define their potential to the business preparing a weekly outcome summary report DOSM.

• Assist the DOSM with administration as required maintaining electronic files of all contracts wholesaler group and corporate rates. Assist with any specified projects relating to internal/external promotions. 

• Assist the DOSM with proposals drafting documents mail-outs and outgoing communication material. 

• Ensure the hotels marketing guidelines and brand standards are adhered too.   

• Assist in the distribution of materials when required e.g. hotel brochures sales kits for external promotions. 

• Complete organisation of conference activity / events from confirmation to post-event follow-up in order to ensure client satisfaction.  

• Co-ordinate between conferencing and other relevant departments to ensure that preparations for conferences have been made. 

• Attend and actively participate in daily & weekly Banquet Event Order meetings and where appropriate sales meetings respecting the confidentiality of issues that may be discussed formally or informally. 

• Assist as required in the management of food and beverage service within the conferencing and outside catering areas. 

• Assist in the maintenance of conference database of key contacts / clients as well as other sales and marketing activities (prospect call marketing activity and support when coordinated by line manager). 

• Preparation and follow-up of conference proposals in conjunction with the Sales Manager covering venue function menu and accommodation costs. 

• Co-ordination and hosting of familiarization and site inspection activity including follow-up. 

Qualifications :

• Minimum 12 months experience in either hotel operations or an events and sales role.  

• An understanding of the Hotels property management system will be an advantage along with Microsoft Office Suite. 

• Bachelor or tertiary qualified hospitality qualifications 

Additional Information :

Competencies

• Strong focus and passion for hotel operations. 

• Sound understanding of emerging trends in the industry. 

• Ability to work independently and demonstrated initiative in a dynamic environment. 

• Strong focus and passion for hotel operations. 

• Confident and articulate communication negotiation relationship and networking skills. 

• Time management skills with the ability to multitask. 

• Strong personal integrity. 

• Entrepreneurial spirit with drive ambition and high level of energy. 

• Good interpersonal skills with ability to communicate with all levels of team members. Multicultural awareness and able to work with people from diverse cultures. 

• Flexible and able to embrace and respond effectively to change. 

• Ability to work weekends if/when required by clients. 

• Role model in Accor values and Heartist culture. 

Remote Work :

No

Employment Type :

Part-time