Primary Details

Please see more information about QBE careers here

• Location: Parramatta NSW

• Permanent position

• Full time hours

The opportunity

Were seeking a passionate and experienced claims professional ready to take the next step in their career. Join a supportive purpose-driven team where your work truly makes a difference -helping people rebuild their lives after a motor vehicle accident. As part of our Compulsory Third Party (CTP) Insurance Claims team youll play a pivotal role in guiding individuals through their recovery journey and getting them back on track.

Your new role

• Provide compassionate and high-quality customer service that makes a real difference.

• Grow your expertise by navigating a variety of complex and rewarding challenges.

• Build strong supportive relationships with customers guiding them through each step of their recovery.

• Thrive in a fast-paced collaborative and dynamic work environment.

• Manage moderate risk CTP claims with the support and mentorship of experienced leaders.

About you

Youre someone who genuinely cares about making a differencedelivering informed empathetic and customer-focused support with patience and professionalism. To thrive in this role youll bring:

• Case Management experience in insurance claims allied health or rehabilitation experience

• A strong customer-first mindset and a genuine desire to help others.

• Resilience and the ability to remain composed to ensure you are able to support people during vulnerable moments.

• Confidence in making sound decisions and taking ownership of outcomes.

• Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care.

• Solid computer literacy and the ability to quickly adapt to new systems and technologies.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

How to Apply

If youre looking for a career that combines your expertise and your empathy click Apply today. Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at .

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.