Business Development Manager

Job Description: Business Development Manager
Company: Dijital Team
Company Contact: Peter Ward
Australian Hours of Role: Monday to Friday 8.30am to 5pm AEST
Job
Description

The Business Development Manager is responsible for driving new customer
growth across the MSP and IT services market with a strong focus on building
long-term high-value relationships.
In this role you will operate as a trusted advisor to MSPs and IT service providers
helping them address one of their most critical challenges: accessing high-quality
technical talent while protecting and improving service margins.
Rather than a transactional sales approach this role is centred on understanding
each customers business identifying growth opportunities and designing
tailored offshore team solutions that enhance service delivery scalability and
profitability.
You will engage closely with business owners directors and leadership teams
guiding them on how to leverage offshore capability as a strategic lever for
growth not just a cost-saving initiative.

Duties &
Responsibilities

New Business Development
Identify engage and win new MSP System Integrators and IT services
customers
Build and manage a strong pipeline through outbound activity referrals
events and partnerships
Lead discovery conversations to understand customer challenges across
service delivery talent and profitability
Position Dijital Teams offshore model as a strategic growth lever not just a
cost play
Consultative Sales
Design tailored offshore team solutions aligned to customer needs
Present compelling business cases focused on margin improvement
scalability and performance
Navigate multi-stakeholder sales cycles with founders CEOs and technical
leaders
Manage deals end-to-end from initial engagement through to contract close

Channel & Market Engagement
Leverage existing IT channel relationships to accelerate growth
Attend and represent Dijital Team at industry events conferences and
networking functions
Build a strong personal brand within the MSP and IT services community
Stay close to market trends challenges and opportunities within the IT
services sector
Collaboration & Handover
Work closely with Customer Success to ensure a seamless transition from sale
to onboarding
Provide clear documentation of customer requirements and success
outcomes
Contribute insights back into marketing and enablement to improve
positioning and messaging

Required Experience
& Skills

Experience
Proven experience in a Business Development Account Executive or Sales
role within the IT industry
Strong background in the MSP IT services or technology channel ecosystem
Demonstrated success in selling services solutions or recurring revenue
offerings

Experience engaging with business owners founders and senior decision-
makers

Skills & Attributes
Strong consultative selling skills with the ability to uncover real business
challenges
Commercial mindset with the ability to articulate ROI and business value

Confident communicator with excellent presentation and relationship-
building skills

Self-driven with a high level of ownership and accountability
Ability to operate in a fast-paced high-growth environment
Nice to Have
Existing network within the Australian MSP or IT services market
Experience selling outsourcing offshoring or workforce solutions
Familiarity with PSA tools (ConnectWise Autotask Halo) and MSP operating
models

Success Metrics Consistently achieving new business targets (measured in roles sold / revenue

generated)
Building a strong pipeline of qualified MSP opportunities
Becoming a trusted advisor to customers on how to scale their teams
effectively
Contributing to the growth of long-term high-value customer relationships

Required Experience:

Manager