AWS Connect Support Engineer
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Experience: 3 Years
Role Overview
We are seeking an AWS Connect Support Engineer to provide support administration and operational maintenance for AWS Connect and related contact centre services. The role involves monitoring platform performance troubleshooting production issues supporting releases and ensuring platform stability.
Key Skills: AWS Connect Amazon Connect Contact Flows Routing Profiles AWS Lambda CloudWatch API Gateway CRM Integration REST APIs Production Support Incident Management Root Cause Analysis.
Key Responsibilities
- Provide day-to-day support for AWS Connect and contact centre services.
- Monitor platform health performance and availability.
- Investigate and resolve production incidents and perform root cause analysis.
- Support deployments configuration changes and production releases.
- Manage AWS Connect configurations including contact flows queues routing profiles and user administration.
- Support integrations with CRM systems APIs and AWS services.
- Collaborate with business and technical teams to maintain platform stability.
Required Skills
- Hands-on experience with AWS Connect administration and support.
- Strong troubleshooting and production support experience.
- Knowledge of AWS services such as Lambda CloudWatch IAM and API Gateway.
- Experience with CRM integrations and REST APIs.
- Understanding of contact centre operations and customer service platforms.
- Excellent communication and stakeholder management skills.
