We are seeking a Senior Account Director to manage and develop relationships with two strategic customers. This is a senior individual contributor role focused on customer engagement account growth and long-term relationship management.
As Senior Account Director you will be responsible for developing trusted relationships across both organisations understanding their business priorities and ensuring they realise value from Ideagens solutions. You will identify opportunities to expand the use of our aviation portfolio supporting both customer success and revenue growth.
Responsibilities
Develop and maintain senior stakeholder relationships
Create and execute strategic account plans that support customer objectives and business growth
Identify opportunities for account expansion including additional products services and solution adoption
Manage the customer lifecycle from planning and engagement through to implementation adoption renewal and ongoing success
Act as the primary point of contact for strategic account activity and customer engagement
Deliver accurate forecasting account reporting and pipeline management
Maintain account information and activity within Salesforce
Collaborate with internal teams to resolve customer challenges and maximise value delivered
Share customer feedback and market insights to support product and go-to-market strategy.
Skills and Experience
Experience in account management customer management or related commercial roles
Experience managing large strategic accounts and driving revenue growth
Knowledge of the Australian aviation sector and its stakeholder environment
Experience working with software technology or SaaS-based solutions
Strong commercial planning and forecasting skills
Experience using Salesforce or a similar CRM platform
Excellent communication presentation and relationship-building abilities
A collaborative approach and ability to work effectively across multiple teams
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
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Director
About UsLocation Melbourne or BrisbaneLevel - Senior ManagerDepartment - RevenueWorking Pattern - HybridBenefits -Benefits at IdeagenWe are seeking a Senior Account Director to manage and develop relationships with two strategic customers. This is a senior individual contributor role focused on cust...
We are seeking a Senior Account Director to manage and develop relationships with two strategic customers. This is a senior individual contributor role focused on customer engagement account growth and long-term relationship management.
As Senior Account Director you will be responsible for developing trusted relationships across both organisations understanding their business priorities and ensuring they realise value from Ideagens solutions. You will identify opportunities to expand the use of our aviation portfolio supporting both customer success and revenue growth.
Responsibilities
Develop and maintain senior stakeholder relationships
Create and execute strategic account plans that support customer objectives and business growth
Identify opportunities for account expansion including additional products services and solution adoption
Manage the customer lifecycle from planning and engagement through to implementation adoption renewal and ongoing success
Act as the primary point of contact for strategic account activity and customer engagement
Deliver accurate forecasting account reporting and pipeline management
Maintain account information and activity within Salesforce
Collaborate with internal teams to resolve customer challenges and maximise value delivered
Share customer feedback and market insights to support product and go-to-market strategy.
Skills and Experience
Experience in account management customer management or related commercial roles
Experience managing large strategic accounts and driving revenue growth
Knowledge of the Australian aviation sector and its stakeholder environment
Experience working with software technology or SaaS-based solutions
Strong commercial planning and forecasting skills
Experience using Salesforce or a similar CRM platform
Excellent communication presentation and relationship-building abilities
A collaborative approach and ability to work effectively across multiple teams
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
At Ideagen we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in please let us know during the application process. Enhance your career and make the world a safer place!
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