Dispute Resolution Jobs in Melbourne

Lead a team resolving complex scam complaints and help shape a new era of consumer protection in Australia.Were looking for an experienced dispute resolution leader to lead and develop a team responsible for resolving scam complaints fairly thoroughly and efficiently. This is an opportunity to combi...

About the roleAs a Dispute Resolution Specialist you will investigate and resolve scam complaints under the Scams Prevention Framework. You will reconstruct the scam and the transactions involved assess each regulated entitys conduct against its obligations and reach fair timely outcomes through neg...

Lead the establishment of a new dispute resolution function and help shape Australias world-first response to scam complaints.Were looking for an experienced senior operational leader to establish and lead our Scams Dispute Resolution function. This is a rare opportunity to build a new service devel...

The Senior Dispute Resolution Specialist (SDRS) investigates and resolves the more complex scam complaints including those involving several regulated entities dual jurisdiction or novel scam methods. The role builds a clear strategy for each complaint and reaches fair outcomes through negotiation c...

Lead a team helping consumers navigate scam complaints when they need support most.Were looking for an experienced people leader to join our Triage Assessment & Prioritisation (TAP) function and lead a team responsible for assessing scam complaints and directing each complaint to the right pathway.T...

Help shape how consumers affected by scams are supported from their first interaction with the Australian Scams Ombudsman.Were looking for an experienced senior operational leader to establish and lead our Triage Assessment & Prioritisation (TAP) function.This is a rare opportunity to build a new se...

As an Assessment Specialist you will provide the critical first assessment of every scam complaint. You will establish what has occurred identify the regulated entities involved and determine whether the complaint falls within our jurisdiction under the Scams Prevention Framework. You will then asse...

At AFCA fairness feels good. Every day we help consumers and small businesses resolve financial complaints fairly and independently. Behind that work sits a trusted legal team that helps navigate complexity manage risk and protect the integrity of the organisation.Were looking for a Senior Manager L...

Lead complex technology delivery bring teams together and turn strategy into outcomes that make a difference.At AFCA technology plays an important role in helping us deliver fair independent and effective dispute resolution for Australian consumers and small businesses.Were looking for an experience...

The Senior Capability Specialist Customer Service is responsible for designing developing and delivering capability solutions that support the performance and growth of AFCAs Customer Service teams.The role is the primary facilitator of induction and foundational learning programs for Customer Servi...

As a Dispute Resolution Specialist youll be at the forefront of complaint resolution helping consumers and financial firms work towards fair outcomes. Youll:Review and assess complaints.Speak directly with consumers and financial firms to understand concerns and gather information.Facilitate discuss...

Permanent Melbourne or SydneyLead change. Influence industry standards. Create lasting impact across the financial services sector.At AFCA we dont just resolve complaints. We use the insights we uncover to identify systemic issues drive meaningful industry change and strengthen outcomes for consumer...

Help build the security foundations of Australias new scams dispute resolution framework.At AFCA were preparing to deliver a world-first external dispute resolution scheme under the Scams Prevention Framework (SPF) providing Australians with an independent pathway to resolve scam-related complaints...

Shape decisions. Influence industry. Lead with fairness.For outstanding senior banking and finance lawyers opportunities like this are rare.At AFCA you wont just advise on the law. Youll help shape outcomes that impact consumers financial firms and the broader financial services sector. As Lead Ombu...

Help shape the future of scam prevention in Australia This is a unique opportunity to lead the development of AFCAs dedicated customer service capability for the Scams Prevention Framework (SPF). From 31 March 2027 consumers and small businesses will be able to bring eligible scam complaints to AFCA...

Fairness feels good. Shape policy that influences the future of financial services in Australia.Make a real impact at AFCA where fairness drives every decision. As Australias independent financial ombudsman we help consumers and small businesses achieve fair outcomes when things go wrong with their...

IntroductionAbout Chambers Russell LawyersChambers Russell Lawyers is a progressive and fast-growing national commercial law firm recognised for its strong leadership high-calibre clients and commitment to innovation and sustainable growth. With offices in three capital cities and a growing presence...

Title:Contractor Management OfficerAt KBR We do things that matter.We deliver science technology and engineering solutions to governments and companies around the world. KBR employs approximately 38000 people worldwide with customers in more than 80 countries and operations in over 29 countries.KBR...

As the Senior Risk & Compliance Consultant youll play a key role in helping AFCA build and operate a robust risk compliance and assurance framework for a nationally significant scheme designed to improve outcomes for consumers impacted by scams. Working across a complex regulatory environment youll...

This is a Board-appointed role 5-year renewable term As Director Scams Prevention Framework Legal this is a fantastic opportunity to develop and implement the scams decision-making function providing technical and professional direction. This role holds ultimate decision accountability to ensure fai...