Information Security Manager, Scams

Help build the security foundations of Australias new scams dispute resolution framework.

At AFCA were preparing to deliver a world-first external dispute resolution scheme under the Scams Prevention Framework (SPF) providing Australians with an independent pathway to resolve scam-related complaints across banking telecommunications and digital platforms.

Were looking for an experienced Information Security Manager to help design and implement the information security governance and information management controls that will support this significant new function. This role sits at the intersection of cyber security information governance privacy risk and business transformation ensuring highly sensitive information is managed securely and responsibly from day one.

The opportunity

Reporting to the Chief Information Security Officer (CISO) youll play a key role in assessing AFCAs capability to securely receive handle store classify and share sensitive scams-related information.

Working across Technology Legal Risk Privacy Data Governance and business stakeholders youll identify risks and capability gaps develop practical uplift recommendations and help implement secure operating practices that support both the Scams EDR Program and AFCAs broader information management maturity.

This is a rare opportunity to influence how a new national scheme manages sensitive information while helping shape security and governance practices across a rapidly evolving environment.

This role is a 12-month max-term contract initially

What youll be doing

• Assess current information security and information management capabilities across the Scams EDR Program.
• Identify gaps in systems processes controls and information handling practices.
• Develop and deliver security uplift recommendations and implementation roadmaps.
• Support the design of secure information handling classification and information lifecycle management practices.
• Partner with Privacy Data Governance Records Management Technology Governance and Risk teams to strengthen security controls.
• Provide practical advice on document classification access controls secure information sharing and information governance.
• Support assurance activities control reviews audits and evidence gathering.
• Create security assessments guidance materials procedures and executive-level reports.
• Drive awareness and capability uplift across teams handling sensitive scams-related information.

Qualifications :

Essential 

• Demonstrated experience in information security information governance cyber risk security assurance or secure information handling. 
• Experience assessing security controls and recommending practical uplift activities. 
• Strong understanding of sensitive information handling document classification enterprise data classification access control and secure information lifecycle management. 
• Experience coordinating security requirements across multiple capability owners (e.g. data governance IAM privacy records management platform teams) without duplicating those capabilities. 
• Demonstrated experience in information management including information governance records and document management information lifecycle management metadata retention and disposal. 
• Experience assessing information management practices and implementing practical improvements across business and technology functions. 
• Ability to establish and support enterprise information management capability while working within existing governance and accountability structures. 
• Strong written communication skills including the ability to prepare clear procedures assessment reports and executive-level summaries. 
• Sound judgement discretion and integrity when handling sensitive confidential or restricted information. 
• Ability to work in a developing program environment where requirements may evolve. 
• Familiarity with Microsoft 365 / SharePoint DLP access control audit logging and document-management patterns. 

Desirable 

• Experience in government regulatory intelligence law enforcement national security financial crime cyber security or critical infrastructure environments. 
• Experience with enterprise data classification tooling information governance platforms or DLP implementation. 
• Familiarity with Australian Government protective security expectations classified information handling or secure information-sharing arrangements. 
• Relevant certifications or qualifications in information security cyber security risk governance audit privacy protective security or technology. 

Additional Information :

• Gold AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Contract