Senior Risk & Compliance Consultant, Scams

As the Senior Risk & Compliance Consultant youll play a key role in helping AFCA build and operate a robust risk compliance and assurance framework for a nationally significant scheme designed to improve outcomes for consumers impacted by scams. Working across a complex regulatory environment youll help ensure risks are identified obligations are managed controls are effective and assurance activities drive continuous improvement.

About the Role

Reporting to the Strategic Lead Scheme Integrity & Assurance youll support the implementation and ongoing operation of AFCAs Scams Prevention Framework dispute resolution arrangements through the delivery of risk compliance and assurance activities.

This is initially a max-term contract until July 2027.

In this role you will:

• Support the development implementation and ongoing enhancement of the risk and compliance arrangements for the Scams EDR program and scheme. 
• Coordinate risk and compliance activities across the program.
• Maintain risk compliance and assurance registers controls actions and supporting records.
• Monitor obligations controls treatments and emerging risks.
• Support assurance reviews audits and control assessments.
• Prepare high-quality governance risk and compliance reporting for management and program forums.
• Support the incorporation of risk compliance privacy control and assurance requirements into the schemes processes systems and operating models. 
• Provide strategic support across both implementation and BAU functions including surge capacity for emerging priorities and regulatory obligations. 
• Partner with stakeholders across Legal Privacy Information Security Technology and Operations.
• Contribute to continuous improvement initiatives that strengthen governance and risk maturity across the program.

Qualifications :

Were looking for an experienced risk and compliance professional who thrives in complex environments and enjoys bringing structure insight and practical solutions to emerging challenges.

To be successful youll bring:

• Experience in risk management compliance assurance or audit.
• Experience supporting complex programs transformation initiatives or regulatory implementations.
• Strong knowledge of risk assessment controls compliance obligations issue management and assurance processes.
• Experience maintaining risk compliance or assurance registers and tracking actions through to completion.
• Proven ability to engage and influence a broad range of stakeholders including senior leaders.
• Strong analytical reporting and problem-solving skills.
• Excellent written communication skills and the ability to prepare executive-quality reports and briefing materials.
• Relevant tertiary qualifications in risk governance compliance law business or a related discipline.

Additional Information :

• Gold AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Contract