WNS Global Services

Work From Office- Rotational Shiftdeliver training to NHs & exiting staff members following training manuals training plan & standards and publish relevant delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJ

Work From Office- Rotational Shiftdeliver training to NHs & exiting staff members following training manuals training plan & standards and publish relevant delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJ

Collaborate with Operations Training and Quality teams to identify and address performance gaps. Analyze gaps and recommend training solutions to achieve target metrics. Develop training content materials assessments and evaluation measures. Facilitate training programs coaching and

Collaborate with Operations Training and Quality teams to identify and address performance gaps. Analyze gaps and recommend training solutions to achieve target metrics. Develop training content materials assessments and evaluation measures. Facilitate training programs coaching and

Manages Travel operations to achieve KPI SLA and quality targets. Leads coaches and develops Travel teams. Oversees GDS operations and provides SME support. Ensures compliance with client and company policies. Monitors performance and drives process improvements. Handles escalations

Manages Travel operations to achieve KPI SLA and quality targets. Leads coaches and develops Travel teams. Oversees GDS operations and provides SME support. Ensures compliance with client and company policies. Monitors performance and drives process improvements. Handles escalations

The Coupa Trainer is responsible for designing delivering and continuously improving Coupa training programs for end users procurement teams approvers and other stakeholders. The role provides training in both German and English ensuring a consistent user experience and supporting ado

The Coupa Trainer is responsible for designing delivering and continuously improving Coupa training programs for end users procurement teams approvers and other stakeholders. The role provides training in both German and English ensuring a consistent user experience and supporting ado

Position Summary: Responsible for credit risk management of an assigned portfolio of customer accounts within the U.S. and Canadian markets.This role supports credit risk assessment optimizing cash flow mitigating bad debt and providing strategic credit options to hedge risk and maxim

Position Summary: Responsible for credit risk management of an assigned portfolio of customer accounts within the U.S. and Canadian markets.This role supports credit risk assessment optimizing cash flow mitigating bad debt and providing strategic credit options to hedge risk and maxim

Need to manage the end to end OTC operations. Front leading all Client meetings Metrics & performance review with all stakeholders on periodic basis Need to work on Process reengineering Monitoring & reviewing the activities to ensure SLAs are met Team & performance management Takin

Need to manage the end to end OTC operations. Front leading all Client meetings Metrics & performance review with all stakeholders on periodic basis Need to work on Process reengineering Monitoring & reviewing the activities to ensure SLAs are met Team & performance management Takin

- Manage Process training for the aligned F & A account including new hire training BAU interventions for a span of 200 FTEs- Manage clients and internal stakeholders- Create and maintain detailed training MIS and documentation- Design Develop and Deliver training on F&A product and p

- Manage Process training for the aligned F & A account including new hire training BAU interventions for a span of 200 FTEs- Manage clients and internal stakeholders- Create and maintain detailed training MIS and documentation- Design Develop and Deliver training on F&A product and p

Conduct informative training sessions promote company efficiency and improve the skills of all personnel. A great communicator with the ability to effectively describe complicated ideas to different audiences. You must be highly organized proficient in time management and possess exc

Conduct informative training sessions promote company efficiency and improve the skills of all personnel. A great communicator with the ability to effectively describe complicated ideas to different audiences. You must be highly organized proficient in time management and possess exc

Collaborate with Operations Training and Quality teams to identify and address performance gaps. Analyze gaps and recommend training solutions to achieve target metrics. Develop training content materials assessments and evaluation measures. Facilitate training programs coaching and

Collaborate with Operations Training and Quality teams to identify and address performance gaps. Analyze gaps and recommend training solutions to achieve target metrics. Develop training content materials assessments and evaluation measures. Facilitate training programs coaching and

Conduct informative training sessions promote company efficiency and improve the skills of all personnel. A great communicator with the ability to effectively describe complicated ideas to different audiences. You must be highly organized proficient in time management and possess exc

Conduct informative training sessions promote company efficiency and improve the skills of all personnel. A great communicator with the ability to effectively describe complicated ideas to different audiences. You must be highly organized proficient in time management and possess exc

Manage end-to-end WFM & MIS functions including forecasting capacity planning scheduling RTA and reporting. Support operations and team members by addressing staffing performance and process requirements. Monitor operational capacity and WFM KPIs to ensure targets are met or exceeded

Manage end-to-end WFM & MIS functions including forecasting capacity planning scheduling RTA and reporting. Support operations and team members by addressing staffing performance and process requirements. Monitor operational capacity and WFM KPIs to ensure targets are met or exceeded

Manage end-to-end WFM & MIS functions including forecasting capacity planning scheduling RTA and reporting. Support operations and team members by addressing staffing performance and process requirements. Monitor operational capacity and WFM KPIs to ensure targets are met or exceeded

Manage end-to-end WFM & MIS functions including forecasting capacity planning scheduling RTA and reporting. Support operations and team members by addressing staffing performance and process requirements. Monitor operational capacity and WFM KPIs to ensure targets are met or exceeded

Manage end-to-end WFM/MIS functions including forecasting capacity planning scheduling and real-time management. Monitor staffing service levels and operational performance to support business requirements. Generate regular and ad-hoc reports dashboards and performance insights. Iden

Manage end-to-end WFM/MIS functions including forecasting capacity planning scheduling and real-time management. Monitor staffing service levels and operational performance to support business requirements. Generate regular and ad-hoc reports dashboards and performance insights. Iden

Manage end-to-end WFM/MIS functions including forecasting capacity planning scheduling and real-time management. Monitor staffing service levels and operational performance to support business requirements. Generate regular and ad-hoc reports dashboards and performance insights. Iden

Manage end-to-end WFM/MIS functions including forecasting capacity planning scheduling and real-time management. Monitor staffing service levels and operational performance to support business requirements. Generate regular and ad-hoc reports dashboards and performance insights. Iden

Deputy Manager Maintain process documentation and compliance with ISO standards. Manage sampling strategies audits and CTQ baselining. Conduct RCA and Measurement System Analysis (MSA). Drive process improvement and Six Sigma initiatives. Facilitate quality-related trainings and best-

Deputy Manager Maintain process documentation and compliance with ISO standards. Manage sampling strategies audits and CTQ baselining. Conduct RCA and Measurement System Analysis (MSA). Drive process improvement and Six Sigma initiatives. Facilitate quality-related trainings and best-

Lead and manage a team of customer service representatives to achieve operational productivity and performance targets. Monitor daily team performance including attendance service levels quality and customer satisfaction. Conduct regular coaching performance discussions and feedback

Lead and manage a team of customer service representatives to achieve operational productivity and performance targets. Monitor daily team performance including attendance service levels quality and customer satisfaction. Conduct regular coaching performance discussions and feedback

Lead and manage a team of customer service representatives to achieve operational productivity and performance targets. Monitor daily team performance including attendance service levels quality and customer satisfaction. Conduct regular coaching performance discussions and feedback

Lead and manage a team of customer service representatives to achieve operational productivity and performance targets. Monitor daily team performance including attendance service levels quality and customer satisfaction. Conduct regular coaching performance discussions and feedback

Lead and manage a team of 1520 Service Associates ensuring performance productivity and compliance with company policies. Conduct team meetings coaching sessions and performance reviews to support employee growth. Monitor team performance and provide regular 1-on-1 coaching and feedb

Lead and manage a team of 1520 Service Associates ensuring performance productivity and compliance with company policies. Conduct team meetings coaching sessions and performance reviews to support employee growth. Monitor team performance and provide regular 1-on-1 coaching and feedb

Lead and manage a team of 1520 Service Associates ensuring performance productivity and compliance with company policies. Conduct team meetings coaching sessions and performance reviews to support employee growth. Monitor team performance and provide regular 1-on-1 coaching and feedb

Lead and manage a team of 1520 Service Associates ensuring performance productivity and compliance with company policies. Conduct team meetings coaching sessions and performance reviews to support employee growth. Monitor team performance and provide regular 1-on-1 coaching and feedb

Support upload validation and publication of supplier catalogs in CoupaReview catalog files for completeness and complianceValidate supplier information item descriptions pricing and units of measureSupport punchout catalog setup testing and troubleshootingResolve catalog-related issu

Support upload validation and publication of supplier catalogs in CoupaReview catalog files for completeness and complianceValidate supplier information item descriptions pricing and units of measureSupport punchout catalog setup testing and troubleshootingResolve catalog-related issu