WNS Global Services

Manage end-to-end WFM & MIS functions including forecasting capacity planning scheduling RTA and reporting. Support operations and team members by addressing staffing performance and process requirements. Monitor operational capacity and WFM KPIs to ensure targets are met or exceeded

Manage end-to-end WFM & MIS functions including forecasting capacity planning scheduling RTA and reporting. Support operations and team members by addressing staffing performance and process requirements. Monitor operational capacity and WFM KPIs to ensure targets are met or exceeded

Manage end-to-end WFM/MIS functions including forecasting capacity planning scheduling and real-time management. Monitor staffing service levels and operational performance to support business requirements. Generate regular and ad-hoc reports dashboards and performance insights. Iden

Manage end-to-end WFM/MIS functions including forecasting capacity planning scheduling and real-time management. Monitor staffing service levels and operational performance to support business requirements. Generate regular and ad-hoc reports dashboards and performance insights. Iden

Manage end-to-end WFM/MIS functions including forecasting capacity planning scheduling and real-time management. Monitor staffing service levels and operational performance to support business requirements. Generate regular and ad-hoc reports dashboards and performance insights. Iden

Manage end-to-end WFM/MIS functions including forecasting capacity planning scheduling and real-time management. Monitor staffing service levels and operational performance to support business requirements. Generate regular and ad-hoc reports dashboards and performance insights. Iden

Deputy Manager Maintain process documentation and compliance with ISO standards. Manage sampling strategies audits and CTQ baselining. Conduct RCA and Measurement System Analysis (MSA). Drive process improvement and Six Sigma initiatives. Facilitate quality-related trainings and best-

Deputy Manager Maintain process documentation and compliance with ISO standards. Manage sampling strategies audits and CTQ baselining. Conduct RCA and Measurement System Analysis (MSA). Drive process improvement and Six Sigma initiatives. Facilitate quality-related trainings and best-

Lead and manage a team of customer service representatives to achieve operational productivity and performance targets. Monitor daily team performance including attendance service levels quality and customer satisfaction. Conduct regular coaching performance discussions and feedback

Lead and manage a team of customer service representatives to achieve operational productivity and performance targets. Monitor daily team performance including attendance service levels quality and customer satisfaction. Conduct regular coaching performance discussions and feedback

Lead and manage a team of customer service representatives to achieve operational productivity and performance targets. Monitor daily team performance including attendance service levels quality and customer satisfaction. Conduct regular coaching performance discussions and feedback

Lead and manage a team of customer service representatives to achieve operational productivity and performance targets. Monitor daily team performance including attendance service levels quality and customer satisfaction. Conduct regular coaching performance discussions and feedback

Lead and manage a team of 1520 Service Associates ensuring performance productivity and compliance with company policies. Conduct team meetings coaching sessions and performance reviews to support employee growth. Monitor team performance and provide regular 1-on-1 coaching and feedb

Lead and manage a team of 1520 Service Associates ensuring performance productivity and compliance with company policies. Conduct team meetings coaching sessions and performance reviews to support employee growth. Monitor team performance and provide regular 1-on-1 coaching and feedb

Lead and manage a team of 1520 Service Associates ensuring performance productivity and compliance with company policies. Conduct team meetings coaching sessions and performance reviews to support employee growth. Monitor team performance and provide regular 1-on-1 coaching and feedb

Lead and manage a team of 1520 Service Associates ensuring performance productivity and compliance with company policies. Conduct team meetings coaching sessions and performance reviews to support employee growth. Monitor team performance and provide regular 1-on-1 coaching and feedb

Support upload validation and publication of supplier catalogs in CoupaReview catalog files for completeness and complianceValidate supplier information item descriptions pricing and units of measureSupport punchout catalog setup testing and troubleshootingResolve catalog-related issu

Support upload validation and publication of supplier catalogs in CoupaReview catalog files for completeness and complianceValidate supplier information item descriptions pricing and units of measureSupport punchout catalog setup testing and troubleshootingResolve catalog-related issu

Deliver instructor-led and virtual Coupa training in German and English. Develop and maintain training materials user guides quick reference cards FAQs and e-learning content. Support onboarding of new employees and refresher training programs. Conduct needs assessments and identify

Deliver instructor-led and virtual Coupa training in German and English. Develop and maintain training materials user guides quick reference cards FAQs and e-learning content. Support onboarding of new employees and refresher training programs. Conduct needs assessments and identify

Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards. Conduct regular audits and evaluations of transactional processes. Along with Ops Managers conduct RCAs & define CPAs to mitigate slippage of errors .Drive Reduction in Customer C

Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards. Conduct regular audits and evaluations of transactional processes. Along with Ops Managers conduct RCAs & define CPAs to mitigate slippage of errors .Drive Reduction in Customer C

Job Title: Senior Associate Cash Application Department: Finance Operations / Accounts Receivable Reporting To: Team Leader / Assistant Manager OperationsRole SummaryThe Senior Associate - Cash Application is responsible for accurately applying customer payments researching unapplie

Job Title: Senior Associate Cash Application Department: Finance Operations / Accounts Receivable Reporting To: Team Leader / Assistant Manager OperationsRole SummaryThe Senior Associate - Cash Application is responsible for accurately applying customer payments researching unapplie

Manage team performanceProvide effective coaching and constructive feedback to subordinatesTake customer service and escalation when neededHolds team huddle/coaching session/goal-setting/one on one as needed/requiredHandles escalated requests and researches answers posted by associate

Manage team performanceProvide effective coaching and constructive feedback to subordinatesTake customer service and escalation when neededHolds team huddle/coaching session/goal-setting/one on one as needed/requiredHandles escalated requests and researches answers posted by associate

An Accounts Receivable Manager oversees the collection of payments manages the AR team ensures accurate financial records and maintains compliance with company policies and regulationsKey Responsibilities:Oversee invoicing cash application collections and dispute resolution to ensure

An Accounts Receivable Manager oversees the collection of payments manages the AR team ensures accurate financial records and maintains compliance with company policies and regulationsKey Responsibilities:Oversee invoicing cash application collections and dispute resolution to ensure

Work on GDS for Flight Hotel and Car Booking including NDC Booking GDS Queues management LCC booking and Rail booking.Assist US Based Corporate Travelers and VIPs with customer service-related concerns via inbound calls and email communication.Communicate with vendors (Hotels Airlines

Work on GDS for Flight Hotel and Car Booking including NDC Booking GDS Queues management LCC booking and Rail booking.Assist US Based Corporate Travelers and VIPs with customer service-related concerns via inbound calls and email communication.Communicate with vendors (Hotels Airlines

Job Description1) Minimum qualification - University (Bachelors) degree in accounting/commerce (CA/CMA/CFA/Semi Qualified or equivalent Preferred)2) Sound Accounting Knowledge with Strong expertise in Bank Reconciliation ensuring timely identification and resolution of discrepancies.3

Job Description1) Minimum qualification - University (Bachelors) degree in accounting/commerce (CA/CMA/CFA/Semi Qualified or equivalent Preferred)2) Sound Accounting Knowledge with Strong expertise in Bank Reconciliation ensuring timely identification and resolution of discrepancies.3

Responsible for overseeing end-to-end invoice processing vendor payments customer billing and collections to ensure accurate and timely financial transactions.They manage daily AP and AR operations ensuring compliance with company policies accounting standards and internal controls.Th

Responsible for overseeing end-to-end invoice processing vendor payments customer billing and collections to ensure accurate and timely financial transactions.They manage daily AP and AR operations ensuring compliance with company policies accounting standards and internal controls.Th

Proactively contact customers via telephone and in writing in order to drive collections Work to agreed quality standards and agreed timescales Responsible for managing complaints and ensuring compliance Liaise with internal and external colleagues throughout the business and externa

Proactively contact customers via telephone and in writing in order to drive collections Work to agreed quality standards and agreed timescales Responsible for managing complaints and ensuring compliance Liaise with internal and external colleagues throughout the business and externa

Role Purpose- Support the delivery of change initiatives and testing activities across the account ensuring quality execution stakeholder alignment and timely Responsibilities -1. Coordinate and support end-to-end change and testing activities.2. Gather document and validate business

Role Purpose- Support the delivery of change initiatives and testing activities across the account ensuring quality execution stakeholder alignment and timely Responsibilities -1. Coordinate and support end-to-end change and testing activities.2. Gather document and validate business

Process - Procure to Pay Sub - processes in Scope 1 Vendor Master Data(setup and Modification)2 Invoice processing3 T and E processing4 Payments5 AP helpdesk (Vendor and Employee Services)6 Month End Reporting and Reconciliations Evaluation Parameters - A AssociateTotal Work Experienc

Process - Procure to Pay Sub - processes in Scope 1 Vendor Master Data(setup and Modification)2 Invoice processing3 T and E processing4 Payments5 AP helpdesk (Vendor and Employee Services)6 Month End Reporting and Reconciliations Evaluation Parameters - A AssociateTotal Work Experienc