REF76324A-Lead Associate - Transactional Quality (Accounts Payable) - Pune
REF76324A-Lead Associate - Transactional Quality (Accounts Payable) - Pune
Posted on :
26-07-2025
Employer Active
1 Vacancy
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Job Description
- Domain Expertise in AP of 3-5 years
- Good Understanding of Quality Management System
- Good Communication analytical & listening skills
- Should be able to do Client and Stakeholder Management
- Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives Projects and Improvements
- Call monitoring and Evaluation (Live or recorded calls)
- Agent Feedback and Coaching Support
- Conduct process documentation as per ISO standards
- Conduct & review sampling strategy in the team Conduct root cause analysis for process improvements
- Conduct MSA as per schedule. Drive & conduct process compliance Drive & conduct audits (pre-post duties)
- Conduct base lining & analyze CTQs
- Conduct measurement system analysis.
- Drive brainwave initiative in the team
- Conduct quality related trainings
- Team-up with BBs / QAMs to be a co-facilitator of projects/initiatives
- Drive open forums/best practice sharing sessions
- YB six sigma improvement project to be certified
- Successfully complete ISO training.
- Working on the product & helping the team to achieve deadlines.
- Provide timely reports updates and system entries as required by the internal and external management.
- Understand and abide by the importance of discipline punctuality & protocol
Job Location: Pune (Phursungi) WFO Only
Shift Timings: 12:30pm to 9:30pm
Qualifications :
Commerce Graduate and above
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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