Webhelp

Job Description Mission The recruitment officer manages all recruitment. He/she takes over the whole process: job description, recruitment ads, recruitment updates, resume screening. Main activities Required profile identification (depending on subsidiary/site) Define job de المزيد...

Job Description Training preparation and management to all trainees using necessary elements. Monitor and evaluate the processing quality and the compliance with customer relations standards. Identify training needs and suggest actions accordingly. Deliver calibration, coaching المزيد...

Job Description Mission The recruitment officer manages all recruitment. He/she takes over the whole process: job description, recruitment ads, recruitment updates, resume screening. Main activities Required profile identification (depending on subsidiary/site) Define job de المزيد...

Job Description Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Em المزيد...

Job Description Handle inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Meet personal/t المزيد...

Job Requirements The qualities we are looking for: A mastery of the French language, both written and spoken Be rigorous, committed to your individual results and have a taste for challenge Have good interpersonal skills, good listening skills and empathy as well as a good analy المزيد...

Job Description Handle inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Meet personal/t المزيد...

Job Description We are seeking a highly skilled and self-motivated front office admin to join our growing team. In this position, you will play a key role by performing various administrative and clerical tasks. You should be comfortable undertaking a variety of activities in the off المزيد...

Job Description Managing the day-to-day activities of the team. Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Em المزيد...

Job Description Provide support on customers banking related queries primarily about money transfers. Performing other tasks related to the banking activity according to the needs of the project. Coordinate office activities and operations to secure efficiency and compliance with المزيد...

Job Description Handle inbound and outbound calls in a timely manner Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Meet personal/t المزيد...

Job Description Training preparation and management to all trainees using necessary elements. Monitor and evaluate the processing quality and the compliance with customer relations standards. Identify training needs and suggest actions accordingly. Deliver calibration, coaching المزيد...

Job Description Handle emails and chat in a timely matter Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell المزيد...

Job Requirements Fluent French Fluent English (Verbally and written) Excellent communication skills coupled with empathy and team spirit Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact Previous experience المزيد...

Internship Requirements Fluency in English is a must High school diploma required Sales/customer service relationship background, telephone experience preferred Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate inter المزيد...

Job Description Duties and Responsibilities: Handle emails and chat in a timely matter Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives المزيد...

Job Description Duties and Responsibilities: Handle large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide sol المزيد...

As a Customer Advisor, you will: Analyze customer requests and expectations and respond to them based on their needs and circumstances Manage multichannel interactions (voice, back-office and chat) on different lines (Customer Service, Integration) Promote positive results within المزيد...

Tasks Provide support on customers banking related queries primarily about money transfers. Performing other tasks related to the banking activity according to the needs of the project. Coordinate office activities and operations to secure efficiency and compliance to company pol المزيد...

Analyze customer requests and expectations and respond to them based on their needs and circumstances Use and master the tools and procedures provided by Qonto to deliver a customer-centric approach with a strong focus on problem solving in each of your interactions Manage multich المزيد...