French English Customer Service Representative

Job Description

• Provide support on customers banking related queries primarily about money transfers.
• Performing other tasks related to the banking activity according to the needs of the project.
• Coordinate office activities and operations to secure efficiency and compliance with company policies/procedures.
• Proactive in assessing the financial needs of the customers.
• Providing straightforward information or dealing with complex inquiries.
• Using computerized systems to access customer information.

Job Requirements

• Fluent French and English
• Excellent communication skills coupled with empathy and team spirit
• Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
• Previous experience in Customer Service is a plus