Italian Speaker - Customer Service Representative

• Analyze customer requests and expectations and respond to them based on their needs and circumstances
• Use and master the tools and procedures provided by Qonto to deliver a customer-centric approach with a strong focus on problem solving in each of your interactions
• Manage multichannel interactions (voice, back-office and chat) on different lines (Customer Service, Integration)
• Help create a brand engagement for Qonto
• Promote positive results within your team as well as a memorable customer experience
• Receive and bring feedback openly to your team
• Follow the company's communication procedures, guidelines and policies

Job Requirements

• Advanced Level/Proficient Italian
• Excellent English
• Excellent communication skills coupled with empathy and team spirit
• Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
• Previous experience in Customer Service is a plus