English Customer Service Representative

Job Description

• Handle inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal/team qualitative and quantitative targets
• Provide support and information about rideshare and app-based transportation services (by email)
• Coordinate office activities and operations to ensure efficiency and compliance with company policies / procedures
• Create and update folders and databases with personal, financial and other data
• Process and manage customer accounts
• Own and manage customer engagement and interaction ensuring all agreed quality attributes are met and exceeded
• Contribute to our Client's brand image and improvement of services