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Are you someone who can: Act responsibly with work related resources to contribute to cost containment. Address customer needs in order to meet or exceed customer expectations. Build and maintain stakeholder relationships. Contribute to a culture of service excellence that builds positive relationsh...

Are you someone who can: Act responsibly with work related resources to contribute to cost containment. Address customer needs in order to meet or exceed customer expectations. Build and maintain stakeholder relationships. Contribute to a culture of service excellence that builds positive relationsh...

Position: Customer Service Agent Company Overview: Msuez Uk is a leading provider of water and waste management services in South Africa. We are committed to delivering high-quality sustainable solutions to our customers while also protecting the environment. Our team is made up of dedicated profess...

Youll be trained to: Be the first point of contact for customers handling incoming calls with confidence and professionalism Listen understand and resolve customer queries and complaints effectively Provide accurate information about products and services Turn challenges into positive experiences by...

Be the first point of contact for customers handling incoming calls with confidence and professionalism Listen understand and resolve customer queries and complaints effectively Provide accurate information about products and services Turn challenges into positive experiences by offering the best so...

The role involves handling inbound and outbound calls resolving customer inquiries and maintaining accurate records.Job Specification: The ideal candidate will have excellent communication skills a friendly demeanor and the ability to handle customer interactions professionally. Previous call center...

Duties & Responsibilities.Handle inbound and outbound calls like a pro- quickefficient and always on point Follow dynamic communication scripts while adding your personal magic Understand customer needsprovide tailored solution and close those deals Upsell like a boss when opportunities knock. Build...

Duties & ResponsibilitiesCustomer & Client Communication Handle high volumes of inbound and outbound calls related to orders deliveries collections and logistics queries. Provide accurate delivery times order status updates and problem-resolution support. Record all queries instructions and resoluti...

DescriptionA leading financial services firm seeks a Service Desk Lead to manage daily service desk operations provide highlevel technical support and lead the IT technician team. The role focuses on resolving complex incidents driving service improvements and collaborating across teams to enhance I...

LOCATIONCape Town ZAJOB TYPEFull-TimePAY TYPESSalaryPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading or...

LOCATIONCape Town ZAJOB TYPEFull-TimePAY TYPESHourlySALARYCommensuratePOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding i...

DescriptionAbout Marriott International: Marriott International is a global leader in the hospitality industry renowned for our commitment to innovation diversity and delivering exceptional guest experiences. Join our team and be part of a company that values your contributions and invests in your c...

First-level manager responsible for the performance coaching and development of a team of agents .TasksMonitor agent performance in real-time (calls chats ticket metrics) and provide instant feedback/coaching. * Handle and de-escalate calls from highly frustrated or challenging customers. * Conduct...

An impartial role focused on monitoring scoring and analyzing agent performance to ensure consistency accuracy and adherence to company policies and legal compliance standards.Tasks* Conduct objective evaluations of recorded and live calls emails and chat interactions using a standardized scoring ru...

LOCATIONCape Town ZAPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading organization.Were seeking a Digita...

LOCATIONCape Town ZAPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading organization.Were seeking a dynami...

Overall Purpose of the job: To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be...

LOCATIONCape Town ZAJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation we have established ourselves as a t...

LOCATIONCape Town ZAPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading organization.Are you fluent inDutc...

LOCATIONCape Town ZAPOSITION OVERVIEWAt MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading organization.Were hiring a Social...