CALL CENTER AGENTS

Kabstrading Co

Job Location:

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Purpose of the job:
Answer incoming calls courteously within SLA
Manage all cases professionally and efficiently within the correct time frames
Provide personalized customer service by responding to the needs of the client
Ensure that all calls are captured on the relevant system (Dreamtec)
Clear knowledge and understanding of our corporate clients policy wording systems protocols and procedures
Identify and escalate issues to supervisor
Call avoidance from other call Centre agents
Fraudulent activities from other call Centre agents
Misconduct
Must be able to work shifts and overtime when required
Determine eligibility by comparing client information to requirements and product APPLY EMAIL CV TO;