Service Innovation and Performance

Connect with us!LinkedInFacebookBachelor of Education Business Commerce or Communication Degree. A Certificate in Adult Education is an assetA minimum of 2 years related professional experience in curriculum development training delivery and program evaluation including experience pro المزيد...

Are you ready to shape the future of Edmontons services The City of Edmontons Service Review and Improvement (SRI) team is seeking a dynamic and experienced Project Lead to lead rigorous service reviews ensuring our services are community-focused collaborative open efficient and this المزيد...

Connect with us!LinkedInFacebookAre you passionate about creating outstanding service experiences As a Senior Service Designer with the City of Edmonton youll be instrumental in ensuring Edmontonians receive the high-quality municipal services they expect.This is a chance to lead comp المزيد...

Connect with us!LinkedInFacebookBachelors Degree in Business Computer Science Design Engineering or a related field2 years of experience in a related field (e.g. business analysis project coordination software development UX support) or a strong demonstrated interest in product manage المزيد...

This is your chance to join Canadas top public sector data science program!Collaborating with teams across the Corporation Senior Data Scientists bridge the divide between raw data and action with an emphasis on solving real world problems and operationalizing solutions.The Senior Dat المزيد...

Bachelor degree in Design Business Administration Social Sciences or a related field2 years of work experience directly related to service design user experience (UX) design design research or a related role where you have led the design and improvement of digital services utilizing h المزيد...

Connect with us!LinkedInFacebookEducation in Business Administration Commerce or a related field5 years of experience in a contact centre environment leading and managing front line leaders including unionized personnel in a medium sized contact centreAssets: Call Centre Certification المزيد...

Connect with us!LinkedInFacebookAre you passionate about shaping the future and driving impactful change Do you thrive on identifying emerging trends and translating them into actionable strategies Join our team as a Strategic Foresight Analyst and play a pivotal role ensuring our str المزيد...

Completion of grade 12 (high school diploma) with emphasis on general office practices or completion of an appropriate certificate program from an approved business school or collegeMinimum of three years of experience in a customer service environmentAgents will be required to pass a المزيد...

The Service Centre provides a wide range of services to residents businesses industry representatives and partners with other areas of the City to deliver quality services to customers through a number of channels. A professional team offering front-line service ensures permits licens المزيد...

Completion of grade 12 (high school diploma) with emphasis on general office practices or completion of an appropriate certificate program from an approved business school or collegeTwo years of 311 experience as a universally trained member meeting all performance expectations in the المزيد...

Connect with us!LinkedInFacebookAre you passionate about helping your community As a 311 Clerk II youll be a vital link between Edmonton residents and the services they need providing real-time support across key municipal areas. Bring your exceptional customer service and multitaskin المزيد...

Are you a real-time problem solver passionate about exceptional customer experiences As a Real-Time Contact Centre Analyst youll monitor the pulse of our 311 & Customer Access Section monitoring live performance across three service areas and making immediate adjustments to ensure المزيد...

Connect with us!LinkedInFacebookAre you a skilled Enterprise Systems Analyst with a passion for supporting and enhancing vital enterprise systems Do you thrive in a dynamic environment where your expertise directly impacts a wide range of essential city servicesThe City of Edmonton is المزيد...

Connect with us!LinkedInFacebookUniversity degree including Commerce Public Administration Social Sciences or a related disciplineA minimum of two (2) years of progressively responsible experience in a combination of: strategic and operational business planning working with corporate المزيد...

Ready to shape Edmontons future with data As a Data Storyteller in our Service Innovation and Performance (SIP) branch youll enhance citizen experience and drive innovation by extracting insights from complex datasets and crafting impactful data visualizations. Reporting to the Manage المزيد...

Connect with us!LinkedInFacebookAs the central point of contact for the City of Edmonton our 311 team plays a vital role in connecting citizens with the services they need. As a Team Lead youll be instrumental in fostering a highperforming and motivated group of up to 20 Clerk III age المزيد...

The Mobility Monitoring & Analysis team provides services to support the Citys requirements for data collection management and visualization. This position resides in the Business Intelligence and Analytics section within the Service Innovation and Performance branch. In the Monit المزيد...