Service Innovation and Performance

Completion of grade 12 (high school diploma) with emphasis on general office practices or completion of an appropriate certificate program from an approved business school or collegeTwo years of 311 experience as a universally trained member meeting all performance expectations in the More...

Connect with us!LinkedInFacebookAre you passionate about helping your community As a 311 Clerk II youll be a vital link between Edmonton residents and the services they need providing real-time support across key municipal areas. Bring your exceptional customer service and multitaskin More...

Are you a real-time problem solver passionate about exceptional customer experiences As a Real-Time Contact Centre Analyst youll monitor the pulse of our 311 & Customer Access Section monitoring live performance across three service areas and making immediate adjustments to ensure More...

Connect with us!LinkedInFacebookAre you a skilled Enterprise Systems Analyst with a passion for supporting and enhancing vital enterprise systems Do you thrive in a dynamic environment where your expertise directly impacts a wide range of essential city servicesThe City of Edmonton is More...

Connect with us!LinkedInFacebookUniversity degree including Commerce Public Administration Social Sciences or a related disciplineA minimum of two (2) years of progressively responsible experience in a combination of: strategic and operational business planning working with corporate More...

Ready to shape Edmontons future with data As a Data Storyteller in our Service Innovation and Performance (SIP) branch youll enhance citizen experience and drive innovation by extracting insights from complex datasets and crafting impactful data visualizations. Reporting to the Manage More...

Connect with us!LinkedInFacebookAs the central point of contact for the City of Edmonton our 311 team plays a vital role in connecting citizens with the services they need. As a Team Lead youll be instrumental in fostering a highperforming and motivated group of up to 20 Clerk III age More...

The Mobility Monitoring & Analysis team provides services to support the Citys requirements for data collection management and visualization. This position resides in the Business Intelligence and Analytics section within the Service Innovation and Performance branch. In the Monit More...