Service Innovation and Performance

Grade 12 including business subjects with an emphasis in administrative practices OR completion of an appropriate certificate program from an approved business school or college (ex. records management accounting finance or business administration)2 years diversified experience in gen More...

Connect with us!LinkedInFacebookAt the City of Edmonton Strategic Management Leads are key drivers of change helping to shape the future of Edmonton. You will serve as a trusted advisor to senior leadership developing and implementing strategic management practices across the entire c More...

Do you enjoy launching new initiatives and driving continuous improvement You will develop facilitate enhance and analyze training programs for team members within 3 customer service groups: 311 (single point of contact for citizen inquiries) the Service Centre (in person contact for More...

Are you ready to shape the future of Edmontons services The City of Edmontons Service Review and Improvement (SRI) team is seeking a dynamic and experienced Project Lead to lead rigorous service reviews ensuring our services are community-focused collaborative open efficient and this More...

Connect with us!LinkedInFacebookAre you passionate about creating outstanding service experiences As a Senior Service Designer with the City of Edmonton youll be instrumental in ensuring Edmontonians receive the high-quality municipal services they expect.This is a chance to lead comp More...

Graduate University Degree in applied statistics mathematics engineering computer science or a related field8 years experience with an emphasis on complex operationalized projectsProject Management Professional (PMP) Designation is required. Applicants who currently do not possess the More...

Connect with us!LinkedInFacebookBachelors Degree in Business Computer Science Design Engineering or a related field2 years of experience in a related field (e.g. business analysis project coordination software development UX support) or a strong demonstrated interest in product manage More...

Bachelor degree in Design Business Administration Social Sciences or a related field2 years of work experience directly related to service design user experience (UX) design design research or a related role where you have led the design and improvement of digital services utilizing h More...

Connect with us!LinkedInFacebookEducation in Business Administration Commerce or a related field5 years of experience in a contact centre environment leading and managing front line leaders including unionized personnel in a medium sized contact centreAssets: Call Centre Certification More...

Connect with us!LinkedInFacebookAre you passionate about shaping the future and driving impactful change Do you thrive on identifying emerging trends and translating them into actionable strategies Join our team as a Strategic Foresight Analyst and play a pivotal role ensuring our str More...

Completion of grade 12 (high school diploma) with emphasis on general office practices or completion of an appropriate certificate program from an approved business school or collegeMinimum of three years of experience in a customer service environmentAgents will be required to pass a More...

The Service Centre provides a wide range of services to residents businesses industry representatives and partners with other areas of the City to deliver quality services to customers through a number of channels. A professional team offering front-line service ensures permits licens More...

Completion of grade 12 (high school diploma) with emphasis on general office practices or completion of an appropriate certificate program from an approved business school or collegeTwo years of 311 experience as a universally trained member meeting all performance expectations in the More...

Connect with us!LinkedInFacebookAre you passionate about helping your community As a 311 Clerk II youll be a vital link between Edmonton residents and the services they need providing real-time support across key municipal areas. Bring your exceptional customer service and multitaskin More...

Are you a real-time problem solver passionate about exceptional customer experiences As a Real-Time Contact Centre Analyst youll monitor the pulse of our 311 & Customer Access Section monitoring live performance across three service areas and making immediate adjustments to ensure More...