Service Innovation and Performance

Connect with us!LinkedInFacebookAre you passionate about creating outstanding service experiences As a Service Design Specialist youll team up with project partners to bring your expertise in service design design thinking and user experience design to help deliver those services.This More...

Bachelors Degree in Business Administration Finance Public Administration Engineering or other related field7 years of progressively responsible experience in project management including leading large complex service-oriented projects (preferably in the public sector) completing serv More...

Connect with us!LinkedInFacebookAre you passionate about creating outstanding service experiences As a Senior Service Designer with the City of Edmonton youll be instrumental in ensuring Edmontonians receive the high-quality municipal services they expect.This is a chance to lead comp More...

The City of Edmontons Service Innovation and Performance branch is committed to delivering digital service products that improve Edmontonians experience with City services and support efficient and effective operations.The Product Coordinator role provides foundational support within More...

Connect with us!LinkedInFacebookEducation in Business Administration Commerce or a related field5 years of experience in a contact centre environment leading and managing front line leaders including unionized personnel in a medium sized contact centreAssets: Call Centre Certification More...

Connect with us!LinkedInFacebookGraduate University Degree in applied statistics mathematics engineering computer science or a related field8 years experience with an emphasis on complex operationalized projectsProject Management Professional (PMP) Designation is required. Applicants More...

Connect with us!LinkedInFacebookAre you passionate about shaping the future and driving impactful change Do you thrive on identifying emerging trends and translating them into actionable strategies Join our team as a Strategic Foresight Analyst and play a pivotal role ensuring our str More...

Completion of grade 12 (high school diploma) with emphasis on general office practices or completion of an appropriate certificate program from an approved business school or collegeMinimum of three years of experience in a customer service environmentAgents will be required to pass a More...

The Service Centre provides a wide range of services to residents businesses industry representatives and partners with other areas of the City to deliver quality services to customers through a number of channels. A professional team offering front-line service ensures permits licens More...

Completion of grade 12 (high school diploma) with emphasis on general office practices or completion of an appropriate certificate program from an approved business school or collegeTwo years of 311 experience as a universally trained member meeting all performance expectations in the More...

Connect with us!LinkedInFacebookAre you passionate about helping your community As a 311 Clerk II youll be a vital link between Edmonton residents and the services they need providing real-time support across key municipal areas. Bring your exceptional customer service and multitaskin More...

Are you a real-time problem solver passionate about exceptional customer experiences As a Real-Time Contact Centre Analyst youll monitor the pulse of our 311 & Customer Access Section monitoring live performance across three service areas and making immediate adjustments to ensure More...

Connect with us!LinkedInFacebookAre you a skilled Enterprise Systems Analyst with a passion for supporting and enhancing vital enterprise systems Do you thrive in a dynamic environment where your expertise directly impacts a wide range of essential city servicesThe City of Edmonton is More...

Connect with us!LinkedInFacebookUniversity degree including Commerce Public Administration Social Sciences or a related disciplineA minimum of two (2) years of progressively responsible experience in a combination of: strategic and operational business planning working with corporate More...

Ready to shape Edmontons future with data As a Data Storyteller in our Service Innovation and Performance (SIP) branch youll enhance citizen experience and drive innovation by extracting insights from complex datasets and crafting impactful data visualizations. Reporting to the Manage More...

Connect with us!LinkedInFacebookAs the central point of contact for the City of Edmonton our 311 team plays a vital role in connecting citizens with the services they need. As a Team Lead youll be instrumental in fostering a highperforming and motivated group of up to 20 Clerk III age More...

The Mobility Monitoring & Analysis team provides services to support the Citys requirements for data collection management and visualization. This position resides in the Business Intelligence and Analytics section within the Service Innovation and Performance branch. In the Monit More...