نبذة عني
Former TaskUs content moderator skilled in organizing, documenting, and ensuring compliance with terms for a major social media platform. Experienced in disciplinary actions, productivity tracking, and data collection. P…
Former TaskUs content moderator skilled in organizing, documenting, and ensuring compliance with terms for a major social media platform. Experienced in disciplinary actions, productivity tracking, and data collection. Prior technical support background at Concentrix, with an engineering background and a passion for learning new technologies.
الخبرة
Multilingual Call, Chat and Email support (AR)
Technical/ Customer Service Support at JIFU TRAVEL
Provide customer services to customers worldwide through call, chat, and email support for a travel company.
Solve monthly subscription concerns and their billing issues.
Write detailed case reports using CRM for record management as well as tracing previous calls.
Multilingual Call, Chat and Email support (AR)
<p>Provide customer support through chat, calls and email for travel purposes.<br>
Write detailed case reports using CRM.</p>
Content Moderator (AR)
<p>Management of social media posts and verify their compliance with the terms and conditions.<br>
Facilitate the translation of social media content between Arabic and English, ensuring linguistic accuracy in both directions.</p>
CSR/TSR
<p>Provide technical support and troubleshooting services as well as customer service.<br>
Write detailed case reports using CRM.</p>