Walid bautista Alourfali

Walid bautista Alourfali

Data Analyst
Philippines
Arabic, English

نبذة عني

Former TaskUs content moderator skilled in organizing, documenting, and ensuring compliance with terms for a major social media platform. Experienced in disciplinary actions, productivity tracking, and data collection. P…

الخبرة

Multilingual Call, Chat and Email support (AR)

JIFU TRAVEL
Jan 2023 - حتى الآن · 3 سنوات 9 أشهر

Technical/ Customer Service Support at JIFU TRAVEL
Provide customer services to customers worldwide through call, chat, and email support for a travel company.
Solve monthly subscription concerns and their billing issues.
Write detailed case reports using CRM for record management as well as tracing previous calls.

Multilingual Call, Chat and Email support (AR)

JIFU TRAVEL
Jan 2023 - Jan 2024 · 1 سنة

<p>Provide customer support through chat, calls and email for travel purposes.<br>
Write detailed case reports using CRM.</p>

Content Moderator (AR)

TaskUs
Jun 2020 - Jan 2023 · 2 سنوات 7 أشهر

<p>Management of social media posts and verify their compliance with the terms and conditions.<br>
Facilitate the translation of social media content between Arabic and English, ensuring linguistic accuracy in both directions.</p>

CSR/TSR

Concentrix
Apr 2019 - Jun 2020 · 1 سنة 2 أشهر

<p>Provide technical support and troubleshooting services as well as customer service.<br>
Write detailed case reports using CRM.</p>

المهارات

إكسل متصفح جوجل كروم زيندسك مايكروسوفت وورد بي إل/إسكيوإل سيلز فورس (منصة علاقات العملاء) Microsoft Office Tableau SQL Slack Windows Google One
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