Leads Automation Banking Ecosystem: Experience in using Copilot with Auto Model ChatGPT and AI tools for data migration, transformation, and integration. I have 14 years of branch and consumer banking experience in Abu D…
Leads Automation Banking Ecosystem: Experience in using Copilot with Auto Model ChatGPT and AI tools for data migration, transformation, and integration. I have 14 years of branch and consumer banking experience in Abu Dhabi, covering commercial (SME), corporate, elite, retail, and business banking. FAB's mobile banking platform specializes in accelerating financing and liquidity strategies for Professional Clearing Corp. and financial service affiliates.
I am skilled in fintech workflows, utilizing CI/CD copilots, GenAI tools, Microsoft 365 AI, Apple software, and Google essentials to enhance business communication. My expertise includes CRM automation, Salesforce, financial services, WhatsApp Business Solutions, and I also have experience working with federal and government entities.
<ul><li>Digital Banking Operations, Transformation</li><li>Regulatory Compliance & Risk Management, KYC / AML / FATCA / CRS</li><li>Customer Onboarding & Due Diligence</li><li>Transaction Processing & Authorization, Process Automation (RPA)</li><li>Data Management & Reporting, Customer Service Excellence</li><li>Banking Systems Migration & Integration</li><li>Stakeholder & Branch Support</li></ul>
<p>Managing MOL online applications and immigration processes<br>
Working with AI maturity features including chat, intent routing, and document understanding<br>
Monitoring models and versions<br>
Applying continuous improvement loops<br>
Maintaining reliable data flows<br>
Keeping auditable trails<br>
Performing automated reconciliation<br>
Respecting labor and financial laws<br>
Supporting local legal review<br>
Applying AML controls<br>
Applying e-KYC<br>
Improving onboarding speed<br>
Reducing false positives in AML<br>
Improving straight-through-processing<br>
Supporting decision dashboards for risk and product teams</p>
<p>Governance, Data Integrity & Compliance Specialist </p><ul><li>Managed Abu Dhabi federal e-governance channels (MOL, MOHRE, ICP, TAMM); ensured data integrity and regulatory compliance.</li><li>Implemented GenAI service automation solutions to enhance customer service efficiency and operational throughput.</li><li>Led team-building initiatives, technical problem-solving, and cross-functional coordination for government service operations.</li></ul><p></p>
<ul><li>Managed corporate, SME, retail, and elite client portfolios; integrated AI into customer-facing solutions and backend processes.</li><li>Conducted internal audits; implemented CI/CD pipeline management and DevOps practices for digital banking operations.</li><li>Delivered business intelligence and reporting using Power BI and bioinformatics tools; supported system troubleshooting and documentation.</li></ul><p></p>
<p>Focused on data integration and migration of account operations</p>
<p>Worked on marketing and public relations</p>
<p>Opened accounts<br>
Provided financial solutions to clients</p>
<p>Handled client questions<br>
Handled correspondence</p>
<p>Researched the market<br>
Created policies to encourage business investment</p>
<p>T24 Core Banking (R18+), Oracle Applications, FAB Portal</p><p>Target System</p><p>BPMS / Metastorm 7.6 & 9.0</p><p>Customer Connect (CSF)</p><p>DMS (Document Management System)</p><p>First Vision (Credit Cards, Personal Loans, Auto Loans, Mortgages, Fixed Deposits)</p><p>Web-Top, KIZAD Cutover Operations</p>
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