Shomaila Ilyas

Shomaila Ilyas

Project Manager Core Banking Transformation
United Arab Emirates
English, Arabic, Urdu
Available Now
Full-time On-site

About Me

Leads Automation Banking Ecosystem: Experience in using Copilot with Auto Model ChatGPT and AI tools for data migration, transformation, and integration. I have 14 years of branch and consumer banking experience in Abu D…

Experience

Senior Relationship Officer Retail Banking

Finmart · Abu Dhabi , Abu Dhabi , United Arab Emirates (UAE)
Oct 2025 - May 2026 · 7 months

Digital Banking Operations, TransformationRegulatory Compliance & Risk Management, KYC / AML / FATCA / CRSCustomer Onboarding & Due DiligenceTransaction Processing & Authorization, Process Automation (RPA)Data Management & Reporting, Customer Service ExcellenceBanking Systems Migration & IntegrationStakeholder & Branch Support

customer representative

Al Twasol Al Mutamiz Guidance L.L.C. | AUH TAWJEEH
Jan 2021 - Jan 2025 · 4 years

Managing MOL online applications and immigration processes
Working with AI maturity features including chat, intent routing, and document understanding
Monitoring models and versions
Applying continuous improvement loops
Maintaining reliable data flows
Keeping auditable trails
Performing automated reconciliation
Respecting labor and financial laws
Supporting local legal review
Applying AML controls
Applying e-KYC
Improving onboarding speed
Reducing false positives in AML
Improving straight-through-processing
Supporting decision dashboards for risk and product teams

Customer Representative

Al Twasol Al Mutamiz Guidance L.L.C. | AUH TAWJEEH · Abu Dhabi , Abu Dhabi , United Arab Emirates (UAE)
Jan 2021 - Jan 2025 · 4 years

Governance, Data Integrity & Compliance Specialist Managed Abu Dhabi federal e-governance channels (MOL, MOHRE, ICP, TAMM); ensured data integrity and regulatory compliance.Implemented GenAI service automation solutions to enhance customer service efficiency and operational throughput.Led team-building initiatives, technical problem-solving, and cross-functional coordination for government service operations.

Senior Corporate Account Executive

First Abu Dhabi Bank (FAB · Abu Dhabi , Abu Dhabi , United Arab Emirates (UAE)
Jul 2012 - Mar 2020 · 7 years 8 months

Managed corporate, SME, retail, and elite client portfolios; integrated AI into customer-facing solutions and backend processes.Conducted internal audits; implemented CI/CD pipeline management and DevOps practices for digital banking operations.Delivered business intelligence and reporting using Power BI and bioinformatics tools; supported system troubleshooting and documentation.

Senior Officer, Opening and Maintaining PB Accounts

FAB
Jan 2011 - Jan 2020 · 9 years

Focused on data integration and migration of account operations

SME Liability Sales Officer

Mashreq Bank
Jun 2009 - Apr 2011 · 1 year 10 months

Worked on marketing and public relations

CRO, Main Branch

HBL Lahore
Jan 2008 - Nov 2008 · 10 months

Opened accounts
Provided financial solutions to clients

e-marketing executive

Citibank Lahore
Jan 2006 - Aug 2007 · 1 year 7 months

Handled client questions
Handled correspondence

Telesales Executive

RBS
Jan 2009

Researched the market
Created policies to encourage business investment

PROJECTS

Kuwait Manal

Banking Associated · https://www.bankfab.com/en-ae/personal
Duration : 06-Jun-2019 - 15-Aug-2019

T24 Core Banking (R18+), Oracle Applications, FAB PortalTarget SystemBPMS / Metastorm 7.6 & 9.0Customer Connect (CSF)DMS (Document Management System)First Vision (Credit Cards, Personal Loans, Auto Loans, Mortgages, Fixed Deposits)Web-Top, KIZAD Cutover Operations

Certifications

AI Tools

Abu Dhabi University, UAE · Abu Dhabi , Abu Dhabi , United Arab Emirates (UAE) · 2025

Skills

Application Programming Interface (API) Automation AI Solution Project and Program Management digital banking transformation integration cybersecurity AI maturity automation e-government T24-FAB (R18) GITS ERP SAP Power BI Oracle Cloud Blockchain MIS Open AI Microsoft 365Copilot Chat GPT CRM ticketing/helpdesk technical support optimization client service account opening data migration policy development market/sales enablement campaign management analytics internal audit compliance cross-platform digital engagement leadership communication AML e-KYC monitoring model governance version governance continuous improvement data reconciliation regulatory compliance business report writing ISO 9001 QMS customer service Python SQL database systems data collection visualization
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