Shamini

Shamini

Health Operation Associate
India
Tamil, English, Hindi

نبذة عني

Dynamic and results-oriented Health Operation Associate with a proven track record of providing comprehensive coverage and exceptional customer service across Medical, Pharmacy, Vision, Dental, and Life AD plans. Experie…

الخبرة

Health Operation Associate

Accenture Solutions Private Limited

Provided comprehensive coverage including Medical, Pharmacy, Vision, Dental and Life AD plans to customers.
Served as a key representative during client visits to ensure customer needs were met effectively.
Managed US healthcare support and insurance tasks according to established protocols.
Coordinated dates and activities according to established protocols.
Delivered high-quality service consistently.
Facilitated training sessions for new hires.
Onboarded team members effectively.
Conducted internal audits to maintain operational excellence and compliance.
Proactively resolved customer queries.
Handled escalations.
Provided optimal solutions while adhering to Service Level Agreements (SLAs).
Addressed issues within agreed timelines to ensure customer satisfaction.

المهارات

التواصل في الأعمال بيانات العميل أهداف العميل مواصفات العملاء تفاعل العميل لوحات المعلومات سحب البيانات استخراج البيانات مخزن البيانات استراتيجية الموارد البشرية مهارة الاتصال MS أوفيس دعم العمليات والصيانة مهارة الملاحظة الدعم المهني تنظيم الموارد البشرية تحليل البيانات والتقارير تحليلات البيانات Power BI SQL Tableau MS Office Power Query Editor Data Warehousing Star Schema Snowflake Schema Dimension Tables Fact Tables Data Modeling Data Visualization Dashboarding Report Creation KPI Tracking SQL Querying Database Management Data Validation Performance Optimization Training Facilitation Internal Auditing Customer Service Healthcare Support Insurance Coordination SLA Management Teamwork Adaptability
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