Dynamic and results-oriented Health Operation Associate with a proven track record of providing comprehensive coverage and exceptional customer service across Medical, Pharmacy, Vision, Dental, and Life AD plans. Experie…
Dynamic and results-oriented Health Operation Associate with a proven track record of providing comprehensive coverage and exceptional customer service across Medical, Pharmacy, Vision, Dental, and Life AD plans. Experienced in serving as a key liaison during client visits, ensuring client needs are met with efficiency and professionalism. Skilled in healthcare support and insurance coordination, adeptly managing tasks according to established protocols and delivering high-quality service consistently.
Seeking to leverage expertise in operational excellence, training facilitation, and internal auditing to contribute effectively to a progressive organization.
Provided comprehensive coverage including Medical, Pharmacy, Vision, Dental and Life AD plans to customers.
Served as a key representative during client visits to ensure customer needs were met effectively.
Managed US healthcare support and insurance tasks according to established protocols.
Coordinated dates and activities according to established protocols.
Delivered high-quality service consistently.
Facilitated training sessions for new hires.
Onboarded team members effectively.
Conducted internal audits to maintain operational excellence and compliance.
Proactively resolved customer queries.
Handled escalations.
Provided optimal solutions while adhering to Service Level Agreements (SLAs).
Addressed issues within agreed timelines to ensure customer satisfaction.
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