Radhika

Integration and Migration:Managing multiple email projects simultaneously, prioritizing tasks, and meeting
deadlines in a fast-paced environment.Integrating email systems with other applications and services.Assisting with
email migration projects, transferring data from legacy systems to IceWarp.Testing and validating system
integrations to ensure seamless operation.  Security Management:Implementing security protocols to safeguard email data.Conducting security audits and risk
assessments.Responding to security incidents and breaches.  Server Maintenance:Monitoring email servers for performance and uptime.Performing regular backups and updates
to ensure system reliability.Troubleshooting server issues and addressing any technical problems.  Email Configuration:Configuring email settings according to customer requirements.Setting up email forwarding, aliases, and distribution lists.Implementing email security measures such as encryption and spam filtering.  User Management:Creating new email accounts for customers in bulk using scripts in linux servers.Managing user
permissions and access levels.Handling password resets and account maintenance.  Customer Support:Providing technical support to customers regarding email-related inquiries and issues.Responding
to service requests and troubleshooting problems promptly.Offering guidance and training to customers on using the
email/ticketing platform(Zendesk)and calls effectively.  Project Management:Planning and executing email system upgrades and expansions.Coordinating with internal
teams and external vendors to deliver projects on time and within budget.Tracking project progress and ensuring
milestones are met eff

Managing multiple email projects simultaneously
Prioritizing tasks
Meeting deadlines in a fast-paced environment
Integrating email systems with other applications and services
Assisting with email migration projects
Transferring data from legacy systems to IceWarp
Testing and validating system integrations to ensure seamless operation
Implementing security protocols to safeguard email data
Conducting security audits and risk assessments
Responding to security incidents and breaches
Monitoring email servers for performance and uptime
Performing regular backups and updates to ensure system reliability
Troubleshooting server issues and addressing technical problems
Configuring email settings according to customer requirements
Setting up email forwarding
Setting up aliases
Setting up distribution lists
Implementing email security measures such as encryption and spam filtering
Creating new email accounts for customers in bulk using scripts in Linux servers
Managing user permissions and access levels
Handling password resets and account maintenance
Providing technical support to customers regarding email-related inquiries and issues
Responding to service requests and troubleshooting problems promptly
Offering guidance and training to customers on using the email/ticketing platform (Zendesk) and calls effectively
Planning and executing email system upgrades and expansions
Coordinating with internal teams and external vendors to deliver projects on time and within budget
Tracking project progress and ensuring milestones are met effectively

Contribute to the design and implementation of continuous integration and delivery processes and systems for highly available and performance application stacks
Providing technical support to customers
Testing the software before releasing it
Periodically analyzing trouble tickets from lower tier teams
Creating and carrying out new solutions
Performing on ticketing system and archiving SLA if issues occurred
Carrying out the integration or separation of email and collaboration systems during mergers and acquisitions
Worked with IAM service creating new IAM users and groups
Defining roles and policies
Defining identity providers
Managing infrastructure resources in cloud architecture with close coordination with various functional teams
Hands on experience in AWS provisioning
Good knowledge of AWS services like EC2, S3, Glacier, ELB, IAM, Route 53, VPC, Auto scaling, Security Groups

Administering, managing and maintaining the G-suite administration
Providing support for installation and configuration of G-suite in Outlook
Troubleshooting installation and configuration issues
Periodically analyzing trouble tickets from lower tier teams
Creating and carrying out new solutions
Performing on ticketing system and archiving SLA if issues occurred
Carrying out the integration or separation of email and collaboration systems during mergers and acquisitions
Responsible for installation, configuration and administration of Zimbra Mail Collaboration Suite
Managing server monitoring of disk space, mail queue, and backup status
Handled issues of end users while troubleshooting Outlook and Thunderbird client
Handled operational tasks of recipient management
Handled operational tasks of group creation and modification
Handled operational tasks of provisioning and removal of external domain mail sending rights
Prepared SOP document for known and frequent issues