Radhika

Integration and Migration:Managing multiple email projects simultaneously, prioritizing tasks, and meeting
deadlines in a fast-paced environment.Integrating email systems with other applications and services.Assisting with
email migration projects, transferring data from legacy systems to IceWarp.Testing and validating system
integrations to ensure seamless operation.  Security Management:Implementing security protocols to safeguard email data.Conducting security audits and risk
assessments.Responding to security incidents and breaches.  Server Maintenance:Monitoring email servers for performance and uptime.Performing regular backups and updates
to ensure system reliability.Troubleshooting server issues and addressing any technical problems.  Email Configuration:Configuring email settings according to customer requirements.Setting up email forwarding, aliases, and distribution lists.Implementing email security measures such as encryption and spam filtering.  User Management:Creating new email accounts for customers in bulk using scripts in linux servers.Managing user
permissions and access levels.Handling password resets and account maintenance.  Customer Support:Providing technical support to customers regarding email-related inquiries and issues.Responding
to service requests and troubleshooting problems promptly.Offering guidance and training to customers on using the
email/ticketing platform(Zendesk)and calls effectively.  Project Management:Planning and executing email system upgrades and expansions.Coordinating with internal
teams and external vendors to deliver projects on time and within budget.Tracking project progress and ensuring
milestones are met eff

<p>Managing multiple email projects simultaneously<br>
Prioritizing tasks<br>
Meeting deadlines in a fast-paced environment<br>
Integrating email systems with other applications and services<br>
Assisting with email migration projects<br>
Transferring data from legacy systems to IceWarp<br>
Testing and validating system integrations to ensure seamless operation<br>
Implementing security protocols to safeguard email data<br>
Conducting security audits and risk assessments<br>
Responding to security incidents and breaches<br>
Monitoring email servers for performance and uptime<br>
Performing regular backups and updates to ensure system reliability<br>
Troubleshooting server issues and addressing technical problems<br>
Configuring email settings according to customer requirements<br>
Setting up email forwarding<br>
Setting up aliases<br>
Setting up distribution lists<br>
Implementing email security measures such as encryption and spam filtering<br>
Creating new email accounts for customers in bulk using scripts in Linux servers<br>
Managing user permissions and access levels<br>
Handling password resets and account maintenance<br>
Providing technical support to customers regarding email-related inquiries and issues<br>
Responding to service requests and troubleshooting problems promptly<br>
Offering guidance and training to customers on using the email/ticketing platform (Zendesk) and calls effectively<br>
Planning and executing email system upgrades and expansions<br>
Coordinating with internal teams and external vendors to deliver projects on time and within budget<br>
Tracking project progress and ensuring milestones are met effectively</p>

<p>Contribute to the design and implementation of continuous integration and delivery processes and systems for highly available and performance application stacks<br>
Providing technical support to customers<br>
Testing the software before releasing it<br>
Periodically analyzing trouble tickets from lower tier teams<br>
Creating and carrying out new solutions<br>
Performing on ticketing system and archiving SLA if issues occurred<br>
Carrying out the integration or separation of email and collaboration systems during mergers and acquisitions<br>
Worked with IAM service creating new IAM users and groups<br>
Defining roles and policies<br>
Defining identity providers<br>
Managing infrastructure resources in cloud architecture with close coordination with various functional teams<br>
Hands on experience in AWS provisioning<br>
Good knowledge of AWS services like EC2, S3, Glacier, ELB, IAM, Route 53, VPC, Auto scaling, Security Groups</p>

<p>Administering, managing and maintaining the G-suite administration<br>
Providing support for installation and configuration of G-suite in Outlook<br>
Troubleshooting installation and configuration issues<br>
Periodically analyzing trouble tickets from lower tier teams<br>
Creating and carrying out new solutions<br>
Performing on ticketing system and archiving SLA if issues occurred<br>
Carrying out the integration or separation of email and collaboration systems during mergers and acquisitions<br>
Responsible for installation, configuration and administration of Zimbra Mail Collaboration Suite<br>
Managing server monitoring of disk space, mail queue, and backup status<br>
Handled issues of end users while troubleshooting Outlook and Thunderbird client<br>
Handled operational tasks of recipient management<br>
Handled operational tasks of group creation and modification<br>
Handled operational tasks of provisioning and removal of external domain mail sending rights<br>
Prepared SOP document for known and frequent issues</p>