نبذة عني
Passionate about using data to solve real-world problems.
الخبرة
Executive - Customer Service
Improved the onboarding process for new employees by streamlining data collection and processing, resulting in a 10% reduction in onboarding time.
Utilized Microsoft Excel to process a large volume of employee data.
Received team recognition for outstanding performance and teamwork.
Customer Service Associate- Voice
Analyzed customer data to identify trends in customer satisfaction, which led to a 10% increase in customer satisfaction scores.
Identified and resolved a customer service issue that was causing customers to leave the site without completing their purchases, resulting in a 5% increase in customer retention rates.
Communicated with consumers for 5-6 hours daily, resulting in a 10% increase in customer satisfaction.
Associate
Increased sales of insurance policies by 10% by pitching policies to potential customers, learning effective communication and sales techniques, and gaining a deep understanding of Bharti AXA General Insurance policies.
In-plant Training
Completed a month-long internship at B.E.S.T Undertaking, Mumbai, gaining hands-on experience in installing and maintaining electrical and telecommunications systems.
Content Creator
Created and managed social media campaigns for e-commerce products, resulting in a 10% increase in website traffic and a 5% increase in sales.
Curated and delivered a daily digest of 2-3 insightful videos.